They did me in. For 1.5 hr. of work the charge came to $836 (it took .5 hrs. for them to figure out how much to charge).

I had hired Bonney Plumbing to get my bathroom leakage fixed. They quoted a price which both of us agreed on. I was happy with the price coz I found it very reasonable. They were scheduled to come on three days. Three days came and went but the workers did not come. Finally after a week they show up and they begin the work. They could not find the reason of the leakage. They wasted a lot of time doing that. Then finally they got to know. After that they took so long to get it fixed. They left within 3 hours where the first two hours they spent searching the cause and they got it done in the remaining time. I was shocked that they were done so quickly. Then later that week, again the same problem occurred. I called them up and asked them to come and get it fixed right this time. They agreed but never showed up I got tired of trying to get they to fix it and I had to hire another local plumbing service. They did it faster and I have had no problem ever since.

In our neighborhood of older homes it is common for tree roots to work their way into the sewer line. Our house has the older terra cotta sewer line and we usually need the line to be snaked every 1-2 years. Sometimes we do it ourselves, sometimes call in a service and they usually charge around $100.

We called Bonney Plumbing this year and the guy tells its $150 to snake out the line. Its a bit high but we say fine. the Bonney Plumbing employee makes a half-hearted attempt at snaking the line, and then says that his snake is hitting an immovable obstruction. He pulls out the snake and points to the typical gunk that accumulates on the end of the snake as says that he has ran into soil in the line. He claims he will break his snake but it is very apparent he hadn't even tried.

He refuses to snake anymore (even the other direction on the sewer line) and insists we pay $250 to put a camera in the line. We refuse, and insist that he finishes snaking the line. Ultimately he makes another half-hearted attempt to snake the line in the other direction. We pay him for the snake, but the line is still clogged.

Follow-Up: We find a great guy on Craigslist who snakes the line with no problems or excuses for $100. Finds a clump of roots and toilet paper in the usual spot. And camera would cost $50, but he didn't recommend it since the line was flowing clean once the obstructing roots were removed.

Follow-Up #2: two months later during a remodel that tore up my yard anyway...I replaced the affect part of my sewer line myself. The old terra cotta was in great shape, with tree roots getting in at the elbow joint at that one single location, nowhere else. Certainly no broken sewer lines into the dirt, as claimed by the Bonney plumbing ripoff artist.