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claypool
April 28, 2011
scam !! dont use book it terrable company
sales people tell your total and what you paid for then they charged me 1600 dollers over, the travel agent told me !you will not be charged, , , i had to fight on the phone for 10 hours over 4 days to get it straitened out, , they rob people and take their time figureing it out, no one cared, then they tried to tell me the agent never used the word REFUND, so after 4 more hours of stress suddenly its their falt, , and ill get the money back i never autherisied back, , needless to say i wrote a letter to the bbb about their MISSLEADING sales people, , it was no accident they do this all the time, , so in short if you want to be robbed blind then offered airline credit, and love being on hold for hours on end then this scam of a company is for you, another piece of advice when you book with book it, check to see if it says AIRLINE WILL ASSIGN SEATS this means the flight is oversold and your gonna show up at an airport and be told your not leaving .id burn my money before id get tacken advantage of by this scam
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j1170320
April 19, 2010
Everything
I seen this page first and thought everyone has something to complain about but come on it's not that bad. BOY WAS I WRONG!!! booked my vacation for 3 people came out to be 1, 376.31 (flights and hotel) to Las Vegas. Best price around. I used the bill me later feature and everything went well. The next morning I called to confirm my reservations like every smart traverler should do and guess what? The beginning of my nightmare or head aches started. Seemed like an easy enough fix with any amount of common sense, but these idiots don't have one lick. Management included thats mostly who I talked to for the last 2 weeks. My card got charged the 1376.31 but bookit claims the never recieved the authorization number to make the reservations. Sure their computers show that I had a 1300 dollar transaction on their page but didnt know how to fix it. So the lady tells me she will call me back and have it straightened out. 2 days later I call back to find out what the heck is going on. Well since my reservations never went through even though i was charged I didn't have a booking ID. That means the next 40 calls including 20 plus hang up ( on their end not mine I wanted to resolve this issue) About 6 false promises far more than 20 hours spent total on the phone (mostly hold) I found out they contacted BILL ME LATER and had my 1376.31 refunded. This should make it better but they did that without my permission then they stated, "Well now its a new reservation and prices change frequently like they do your new total is 1.716.63 how would you like to pay for that?" I told him some more choice words and after everything is now said and done I booked through travelocity and spent two dollars more then my first quote. Every person here told me they would make right of my reservations especially because the fact I had already been charged so there was proof. But when they found out they were losing money even though i booked 2 weeks earlier before the new price changes they kept saying, You were refunded and this is a new reservation!" STAY AWAY if you want to use BOOK IT go to sleep because you are obviously drunk. Worst everything in the world. The call wait time is huge, the employess are nice but have zero education, the mangement knows less then the travel agents somehow, and if i doesnt benefit them it's not happening. PLEASE LISTEN STAY AWAY SPEND THE EXTRA MONEY!! and if Wayne, Bernard, Sue, Vicki, or the overnight Manager answers hang up and try again! (not that it'll make any difference) BAD BAD BAD
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