Book It.com

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Category: Travel

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Book It.com Reviews

pdx5666 February 26, 2010

Miss leading advertising / refund still outstanding

Do not fall for the scam at book it.com. I was searching for a good hotel for a disneyland trip 2010 spring break. I fond the hotel which was great, but then I tried to find it at lower price and got taken in by book it.com. I called the hotel after making my reservation through book it.com, just to confirm my reservations. However much to my surprise I was told by the hotel chain that they know longer do bussness with book it.com. When I asked why? I was told because of numerous complaints.

I immediately requested a refund ( The same day ) Its now been 3 weeks, a dozen phone calls totaling 6 hours on hold. I finally submitted a fraud claim with american express to get my payment back. I caution you do not use this agent!!!

The Miller Family July 8, 2009

Terrible Experience!

DO NOT book your vacation through BookIt.com! We booked in march for our vacation in June. We traveled from Michigan to Kissimmee, FL. When we arrived at the address of the place we were to check in and receive our keys - IT WAS BOARDED UP AND FOR SALE!!! Here we were, on a Sunday evening (4:00pm), with our 5 children (who were miserable from the drive across the country), in the middle of a "much less than desirable area" with NO ONE to help us. We called BookIt.com multiple times only to be transferred or disconnected. After 4 1/2 hours of begging for some type of help from them they managed to find us another location where we could pick up our keys and check in. They said it was "right around the corner" but it was AN HOUR away!! This was THE WORST EXPERIENCE I have ever had to deal with for a vacation.