I booked a car in Lisbon with Booking Group Ltd. In advance i payed 30 €. When we arrived in Lisbon there was a problem with payment, because the guy working in Budget agency couldn't proceed the payment and I had to insert my PIN code at least 7 times. Worker there was uncompentent. After waiting at least 45 minutes the guy called someone and then he could proceed payment, he said that booked will be 258, 30 €. And that money will not be taken from our account. At frst we had to pay 167 € but we took full injurance and their worker showed us on paper check that we have to pay 229 € when we take the car back. Everyone in our group saw that check, there was 4 of us. So all together it should have been 269 €.
The guy assured us at least three times that 258 € is only booked and when we return the car it will be released and we have to pay 229 €.
Now from our credit card is taken 258 € and booked is still 150 €+ 150 €. So all together this Seat Ibiza will cost us 30 €+ 258 €+ 150 €+ 150 €= 588 €. Best of all is that I booked Wolksvagen Polo, which is a little bigger and better car. As it was already 2 am when we finally fot the car I was jus too tired to argue with him. But I should have, because it was the most uncomfortable car and when i booked WV Polo this Seat Ibiza was also 30 € cheaper.
Worker on their information phone can't help, says that send e-mail to [email protected] and no answer from them on that e-mail. This is probably their junk mailbox.
Just stay away from them if you want stress free vacation. Im so sad that we chose that ignorant company, they were only thing ruining our holiday.