I have toured some countries with the booking.com's hotel reservation on May.
But there happened a serious problem.
When I came back, I received e-mail that noticed no-show payment for 4 hotels.
Suprising with the e-mail, I reviewed the situation.
I remember I cancelled all the hotel that I couldn't to go among the hotel I have booked
There is a 'my booking' page in the booking.com site, and there is a 'all my bookings' list in the 'my booking' page.
At last, I found that there aren't the names of the controversial 4 hotels in the 'all my bookings' list.
So, I couldn't realized that those hotels were booked.
I have thought that the booking.com site is very well-systemed and perfect.
I couldn't imagine that there were omitted hotels among the 'all my bookings' list.

I appealed to the customer service woman of booking.com company.
She explained it's the reason that I have booked without log-in.
I wonder why it expressed 'all my bookings' that are by no means all my bookings.
I was confused with the serious wrong information of booking.com company.
After my appeal, the company changed the 'all my bookings' to 'my bookings' in the site.
But they refused to refund for me.
Please let me know what can I do in this unjust situation.
Thank you.

Dear manager
I have toured some countries via the booking.com on May .
But there happened a serious problem.
When I came back, I received e-mail from booking.com that noticed noshow payment for 4 hotels.
Suprising with the e-mail, I reviewed the situation.
I remember I have cancelled all the hotel that I couldn’t to go among the hotel listed on my booking page in the booking.com site.
At last, I found that there aren’t the list on my booking page for the 4 hotels.
So, I couldn’t realized that those hotels were reserved.
I have thought that the booking.com site is very well-systemed and perfect.
I couldn’t imagine that there were omitted hotels among the “all my bookings” list.
I appealed to booking.com. Then, they told me it's the my mistake to omit log-in.
I can't understand why it's my mistake. It is the problem of (booking page) system operation.
I think all the hotel that I booked have to be listed in the 'all my booking' .
Please help me with the understanding the situation attentively.
Sincerely yours.

Made a reservation through the booking.com in hotel .Anjou Paris 18.05.2011 There was " technical problem" and they moved me to another hotel nearby. I had to go on foot with heavy bags to hotel Globe. It was in a bad neighborhood, dirty although this I pay hotel Globe. Booking.com charge me first hotel Anjou too. I wrote at least 10 complaints to Booking.com... How long will my money be returned, but they can only apologize and nothing do.
DO NOT USE BOOKING.COM

During the month of March, I attempted to make a booking to stay in a London hotel. My stay in London was subject to change, so I needed to book with a hotel who would be able to change the dates of my stay, or cancel my booking without deducting the full cost of the stay.
I used Booking.com for this, and that was a huge £500 mistake.
My booking went through smoothly, and I was very happy with how smooth the website interface was, and how clear everything was. However, when my booking confirmation came through it was for a room I did not book. I have a screenshot of the details I requested, part of which was that I would pay an additional £30 to be able to change my reservation without penalty. The reservation confirmation email, however, did not confirm this to me, and instead showed a room which could not be canceled.
I instantly phoned up their customer service number, and spoke to a woman who assured me that they would be able to fix the problem, and would keep in touch to let me know their progress. I was also emailed by them, in which they confirmed they would contact the hotel and make the changes to my booking so that I would be charged for what I had asked for, as opposed to what I was given.
I emailed weekly asking for updates, and they replied promptly informing me that the hotel was yet to respond. However, in mid April they stopped contacting me. I finally sent a complaint to them, demanding to know how the situation had been handled, They sent me an automated email, and then this was followed by an email denying they claimed to be able to fix my booking. I complained once more, stating how unprofessional this was, and that they assured me they would be able to fix what had gone wrong in the confirmation stage of my booking. I was sent another automated email, and this continues with each complaint I file. The customer service staff are very unhelpful also.
As it turns out, my date of stay has had to be changed to the following week, so I will not be able to use the hotel they are forcing me to pay for, despite the fact I will not be in London that week, and specifically asked for a hotel which would allow me to amend the details of my stay.
If they had told me in my initial phone call that they would not be able to amend my booking, I would still be mad but I would not need to complain since that would have been honest of them. I'd be furious that I was down £513, but there would have been no false hope, and no lies or deceit. However, as it is they continued to lie to me for over a month, leaving me me email after email reassuring me that my booking would be fixed.
I've found the staff at booking.com very condescending, dishonest ad untrustworthy. Very quick to take your money, but once they have it they will no longer help you with anything. Unfortunately it took me £513 to discover this, but I would recommend that anyone else even considering using booking.com instantly slap themselves in to sanity and navigate away from their site.
Their final email to me reads, "We hope to be your choice for future online reservations.", so naturally I will spread the word as to just how ghastly they really are. I will never use them again.

Beware of Booking.com

I booked a hotel in Malmö, Sweden (Mayfair Hotel Tunneln) using this service on Dec 12 and I thought everything went smooth. I cancelled the hotel reservation around two days after (around Dec. 14) (good couple of days before the actual stay- Dec 18) and I thought the cancellation went through as I saw "Your reservation has been cancelled" message on the screen.

Stupid me I didn't notice that there wasn't any mail coming through with the message. Either that or I got a mail and it went directly to my junk folder. I didn't think there was problem since I saw the message on the computer and thought that the cancellation went through.

Only that I found out on the last week of December that my credit card had been charged by the hotel.

I called Booking.com and they wanted to see the confirmation message and by then I realised that I had none. I asked them if they could see me logging in to the website on Dec 14 and see any activity related to it and they LIED saying that they couldn't see me logging on AT ALL after I made my booking Dec 12.

I logged in either Dec. 13 or Dec 14 to cancel it and I logged it again the day after to see if the cancellation was indeed through. My booking was already gone from the page so I thought it went through but Booking.com said they couldn't see me logging in (with the pincode at all).

I told Booking.com that there must be a system failure here that cause the cancellation didn't go through and the fact that I got no mail but they persisted saying that their system was TOP NOTCH.

I tried to contact the hotel manager but they also failed to provide good answer and referred me back to Booking.com as the hotel didn't get any cancellation message from Booking.com either.

I went browsing the net and found that there were others with same cancellation problems like mine and it pisses me off that they didn't even want to admit the possibility that there MIGHT be system failure on their side and that causes me losing my money (around 750 DKK)

In the end, Booking.com sent me a message in Swedish that they were SORRY that they couldn't refund me.

So that you know you better beware when you book a hotel room through their system and cancel it. Check and re-check. Don't even expect anything from them and their useless customer "service".