I have the same experience. I booked a Hotel in Paris Aug 2009. Two days before they cancelled the booking with e-mail below. I have not received my money back. DO NOT USE this company
We regret to inform you that due to the financial issues between our supplier and us we cannot honor your booking therefore full refund is going to be made to your credit card provided.
We sincerely apologize for the late notification and kindly advise you that you may contact the hotel directly and try to confirm your booking with them if possible.
For any questions or concerns, you may contact our customer representatives via e mail or via our contact phones at any time. This is a very regrettable incident and we are very sorry indeed.
Thank you for your kind understanding.
Kind Regards
Customer Service
Bookinhotels.com
Europe
Phone : +44 207 100 56 21
Fax : +44 207 681 38 98
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