bookinhotels
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Category: Travel
Contact Information
Houston, Texas, United States
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bookinhotels Reviews
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lilminx73
March 4, 2010
No payment of holiday
Having decided on a trip to Rome to celebrate their 40th Wedding Anniversary, my parents boked through BookinHotels. Monies for the holiday were paid straight away, vouchers printed off and booking details too. My parents left for Rome with a spring in their step, looking forward to a week of relaxation and exploring Rome. Everything was going to plan until they got to the hotel they had booked only to find that there was no such reservation made in their name and no payment had been received. Luckily the hotel were able to accommodate my parents at a futher cost of 1000 Euros.
I have tried countless times to contact this sham of a company, finally being successful in sending them an email using their website. On going back to the website earlier today to check for a response, I am no longer taken to the same website, thus i have no idea what if any reply has been sent, whether my parents stand to get a full refund, and an explination as to why they have failed to send the relevant information that they said they would send 5 days prior to my parents arriving.
This company is a sham and seriously giving a wide birth.
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georgem
March 1, 2010
fraud
Hello everyone,
I have the problem like many of you with BookInHotels. I made a reservation for 3 nights in Paris and 3 days
before my departure I received an e-mail saying that due to some financial problems my reservation is canceled and all my money will be fully reimbursed. No signs of my money after 4 months. Phones on their website are not real and my emails got no reply.
Any idea how to get the money back? I used a Visa debit card.
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A Gilbert
December 2, 2009
cancelled hotel booking
booked 3 nights stay at Edinburgh hotel through this company and was
e-mailed hotel voucher. Fortunately contacted hotel in advance to confirm facilites to be told booking cancelled due to non payment to their booking agent although my card payment went through to Bookin Hotels Istanbul 3 months prior..
I discovered a chain of agents involved hotels JACOB Group of Companies, they said cancellation recived from Restel Spain. Have e-mailed all involved and have heard from none.
Hotel still have avacancy at double the price.
I have put matter in credit card companies hands
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Beix
October 17, 2009
cancel booking & keep money
I booked in june 09 a hotel in dominican republic for a week for my family, they took the money, cancelled the booking two weeks before and did not refund the money.
It is impossible to get someone alive on the phone.
Is there an agency that deal with travel agents ?
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NIKOLAOS BROUTAS
September 14, 2009
FRAUD
I HAVE BOOKED IN MAY AN HOTEL IN VIENNA FOR AUGUST 7-12, , THEY TOOK THE MONEY693.60 EUROS FROM MY CREDIT CARD THEY CANCELED MY BOOKING TWO DAYS BEFORE THE ARRIVAL DAY, HAD TO PAY TWICE THE HOTEL, AND THEY ARE NOT REFUNDING MY MONEY, I HAVE SENDED MAILS ASKING FOR THE REFUND THEY ARE EITHER LYING OR IGNORING ME I AM PREPARED TO TAKE IT ALL THE WAY I AM FILLING CHARGES I HAVE FOUND THE COMPANYS DATA I WILL TAKE LEGAL ACTION AND REPORTING THIS TO BANK
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Sybil Anderson
September 13, 2009
Took my money and cancelled my reservations
I booked a stay at the Four Points Sheraton Hotel in Orlando Florida. The charge was on my credit card with a confirmation number. After a seventeen hour drive with our small grandkids to Florida, we reach the hotel and to our surprise they had not been paid and we had to pay for the stay again. Our charge card has now been charged twice, by the hotel and BookinHotels who has stole our money.
Yvonne.
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