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vataf
September 29, 2009
FRAUD
I've booked the family accomodation at RODEWAY INN / ORLANDO, and paid in advance using my VISA credit card and two days before of the scheduled date I received an e-mail cancelling the reservation because of financial difficulties and they will reimburse the money as soon as possible. Till today I did not get any money back. a lot of times I sent an e-mail to the company, but nobody answered.
Guys it is a FRAUD, let involve international policy, credit card companies, hotels, etc... This fucking bastard have to be punished.
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marsmallow
September 21, 2009
failure to refund the amount after our booking cancellation
Hello!
I want to make complaint with company. This company did not comply thier policy to refund money after the cancellation of our booking. i had made booking to London last april and i pay thru creditcard, 2 days before our departure we received mail that our booking was cancelled. And now, im requesting them to refund our money back to my creditcard but until now i dont received the amount. this is like a fraud business because they promise people to refund and thats also thier policy, why they dont comply with this rules. wat can i do as the comstumer i mail complaint against them, i make many phone calls but they can not reach nobodys answering, its simply they ignore me because they dont want to refund .this is unhumanitary.
So, please dear customers DONT EVER EVER BOOK THIS SITE, otherwise your also one from thier victims.
Customer,
Marcia Porras
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p0ladam
September 12, 2009
Took the money, canceled reservation, refused do give money back
Same thing as others. They made reservations for 3 day stay at Vienna Artis Hotel and immediately took money from my credit card. One day before arrival they canceled reservation with the hotel and did not inform me about it. They also refused to made any refund. It is impossible to contact them. Telephone numbers they provide are joke. STAY AWAY.
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Kefsax
September 2, 2009
Services not rendered
This company took my money and did not pass it onto the hotel I booked. I now can't get hold of them for a refund. They say they will pay me but I have now been waiting for a month. There are loads of pther people that this has happened to.
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Jan-Ingmar
August 15, 2009
Took our money but cancelled our two hotel vouchers
We booked two hotels in Sardinia (we made the bookings on 14 July and 22 July) through Book in Hotels.com. Before we went to Sardinia the 5 August we checked our VISA account and found that they took the money immediately the 14 and 22 July. When we got to the first hotel, they said that the room was cancelled and showed us a fax from a company called TRAVCO. It was TRAVCO who cancelled our room 31 July because they didn't get any money from Book in Hotels. The same story at the other hotel but in this case it was Gullivers Travel that made the cancellation 4 August. We who booked the hotelroom didn't get any information about the cancellation.
We have now tried to contacted Book in Hotels and are waiting for an answer. We have also contacted both TRAVCO and Gullivers.
We just want to warn people for this company with this complaint.
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BrDW
August 10, 2009
Took my money but cancelled my hotel voucher
I booked a hotel in Stockholm (made the booking on 25 July) through Book in Hotels.com. Unfortunately I did not research the company before booking. When I got to the hotel, it said that the company had cancelled the booking the previous day. I contacted Book in Hotels and they claimed that I financial problem on their end had caused the booking to be cancelled. They claimed that they would refund the money, and that they had sent an e-mail to warn me of the problem. In fact they have done neither of this things, and after searching the web, I see that many people have had the same problem. I have disputed the charge through Visa and wait to see what is going to happen next. All the evidence suggests that you should not attempt to use this company.
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WrldTrvlr
July 25, 2009
cancelled reservation i want my money back immediately
I am traveling to Brazil tomorrow and i received an email today saying that my hotel reservation was cancelled. I want my money now not in 3 months. I will be more inclined to use your company in the futre if you are prompt with addressing my concern and refund my money to me immediately.
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Monkey80
July 22, 2009
Failure to refund owed money
Bookinhotels has scammed me too, by not refunding owed money and fobbing me off when i contact them!
Having spoken to my card company and Trading Standards it looks as though im powerless to do anything about getting my money back as bookinhotels have been clever about the way they have set themselves up.
I have decided to write to Watchdog in hope that they can do something about this and make it more public!
I have added a link below to the Watchdog site for people to email their bookinhotels story and hope that if enough people write in then Watchdog will take a look in to this case and do what they can.
http://www.bbc.co.uk/watchdog/gotastory/?thanks
There is also a facebook group warning people, please join via the below link. Tell your friends, tell everybody!
http://www.facebook.com/home.php?ref=home#/group.php?gid=105603931844
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Olivia
March 24, 2009
Company failed to honour its promise to refund the room fees after the booking was cancelled
I made a booking with bookinhotels.com which requires cancellations to be made 3 days before the 1st day of stay.
I then sent an email one week before the due date to change my booking as I was delayed by one day. I got a reply saying that a refund will be credited to my credit card account. When I arrived at the hotel I was told the same thing and I paid for the room again.
It is now more than weeks and the company still has not paid up. I sent 5 emails and received responses to all of them and the response is always the same:
"Our accounting department will be sending you the refund"
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