Bookit.com / The Mirage

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Category: Travel

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United States

bookit.com

Bookit.com / The Mirage Reviews

Shelly A2 December 13, 2010
Payment / Hotel
*****Bookit.com charges you more for the room than they pay The Mirage. The taxes and service fees are basically service fees you are paying Bookit.com. You will still be charged a resort fee per night upon arrival. We paid $119 for our room plus $18 in tax and fees to total $137 through bookit.com but The Mirage showed that we only paid $117.00 per night plus we had to pay them $16.80 for resort fees so we really paid $153 for our room. Not the good deal we thought we were getting. Also they were trying to charge my method of payment twice*****

My Husband and I stayed at The Mirage on a Saturday night. We arrived at 1:30 pm and were able to check into our room early which was very nice. The young lady that checked us in was very rude. I asked her about the tram that takes guests from The Mirage to Treasure Island she told me I need to ask the Concierges desk, which was across the way. When we left the check in desk and walked a couple feet there was a sign that said Tram to Treasure Island with arrows. I felt that the young lady at check in could have said “to your right and follow the signs, ” instead of telling us to ask someone else. As for the rest of the staff (from maintenance to house keeping) they were all very friendly.

Our room was nice, clean and modern but our Deluxe Premium View we paid for was of an empty pool and parking structures. The walls and doors were so thin that we could hear every single person in the hallway and our neighboring rooms. In all cases the people were having normal noise level conversations, but we could still hear them clear as day. Also the bathroom was extremely small. It was very hard for the 2 of us to get ready at the same time. The bathroom door came within 3 inches of hitting the front of the toilet. Also the drapes didn’t block the light out so do not plan on sleeping in. I was also very disappointed that there was no coffee pot in the room.

Overall the room was modern and well kept but I would never stay at The Mirage again or recommend it to anyone. As well as use bookit.com services.

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