We booked airline and hotel reservations on Bookit.com for a June graduation in Orlando in March. The flight went well. We were picked up at the airport and made our way to the resort to check in before connecting with other family members, using the GPS for direction. After driving around in circles for at least half an hour and still unable to see anything that indicated we had "arrived at the destination, " Bookit.com was called. After several attempts to connect with customer service failed because we were disconnected or the calls dropped, we were told that the SunResort stay that we booked had filed bankruptcy and closed, "yesterday, " and that they sent an email notifying us of that. Needless to say, if they had sent an email (which they did not) why would they not call us so that we could change our reservations before arriving 1000 miles from home with nowhere to stay? We stayed on the phone with Michael for more than two hours trying to get more accommodations for the price we contracted to pay. He was unable to help us and it took another hour to get a manager (or so we were told) on the phone. The "manager" was just as bad as the CSR, unable or unwilling to bend the "rules" to help us out of this awful situation of being miles from home, in a gas devouring SUV, driving around or sitting on the side of the road (afraid to drop the connection) on cell phones (one had already lost battery power and no car adapter), nowhere to go and it was getting dark. After 5 hours of frustration, negotiation, and compromise, we were offered a two bedroom suite (we booked a three bedroom) and was told we would have to pay an additional $135. They did not care about the inconvenience and very dangerous predicament we were in, and had we not stayed on the phone, refusing to let it go, who knows what the outcome would have been. We don't know if the resort was truly out of business or if Bookit.com was scamming us. I wish we had researched this company before making travel plans. Being away from home with nowhere to go, in unfamiliar surroundings was very frightening.

We booked our mexico vacation through this website. When we booked it was for an all inclusive hotel for a good deal. At the end of the transaction the website let us know it was malfunctioning and we had to call them. So we call and pay the price listed. When they send us the itinerary they booked us for the wrong hotel. So my boyfriend called and they said we had to pay more. Even though we paid the quoted price and they had booked us in the wrong hotel. They said they had to send it to resolutions and we would hear back in three days. I wasn't excepting that because there is a big difference between a regular hotel and an all-inclusive. So when we call back they tell us pretty much the same thing except now we have to wait 15 DAYS and it would cost us at least 500 dollars more!! The itinerary amount was also mis-quoted as us paying way more then we did. They wouldn't let us speak to resolutions and not one of their management team could help us. I have never been so frustrated -- EVER.

I booked a vacation package for myself and my boyfriend on 2/12/2011 to Las Vegas. When I clicked the "bookit" button, and reread all of my flight info I found out that they had completely changed all the flights from what I had chose in the previous screens. I immediatly called Bookit.com to figure out what happened, the customer service rep said sometimes the website does that and that she could get me on the correct flights for an extra $130.00 per person ($260 total). I was so upset at the time I said ok just book the correct flights and I will pay the $260. She sent the itinerary to me via e-mail and everything looked fine. At that point my bank account had been charged $703.00 as promoised and I was awaiting the extra $260.00 charge to show up. Two days later I looked at by account and it said I was overdrawn by $-1900.00!!! I looked into the details and saw TWO seperate charges for $1215.80 each. I again immediatly called BOOKIT.COM. I waited on hold for approx. an hour to get to the right person that could try and help me, finally I talked to a supervisor she assured me that something went drastically wrong on their end and that one charge would be dropping off and the other I would be recieving a check in the mail in 7-10 buisness days for. I was happy to at least be getting a refund on the overcharges. The next day the one charge dropped. But I was still overcharged over $1500+. So I waited and waited for my check in the mail. On the 10th day I was getting worried, I had missed my car payment, my rent was due in 3 days and my account was occuring overcharges everyday that passed. I call BOOKIT.com again, I talked to a different person this time and she let me know that my check was sent out on the 25th and it would be here in 3 days. So again I waited, 3 days passed, still no check I called AGAIN, this time someone assured me my check was in the mail and I would recieve it in 3-5 more buisness days... WTF first its 7-10, then 3 days now another 3-5??? There is something wrong with this buisness, with all the other reviews I have read I guess I'm not the only one with this problem. I have contacted a lawyer and will be contacting the BBB now that I have a recorded message and e-mail with all the things promised to be refunded to me. The only problem is I have no money, my account is still negitive so all my direct deposit paychecks just go against the balance, I have no money to pay my rent, my car or by any food for my family. Still waiting on this "check" that was suppose to be sent... DO NOT USE BOOKIT.COM EVER

OKAY, first of all, any comments saying BookIt.com are all WRONG. APPARENTLY, from my experience and my friend's, book it. com is "NOT" reliable, DO NOT BELIEVE IN WHAT THEY ADVERTISE! People who booked from here should DEFINITELY check their credit card history whatsoever. And realize how Bookit.com Company charge their credit card for amount worth more than $100 before they actually book their hotels. I booked here and had this experience. BOOK IT. com charged my credit card worth 159 dollars!! AND it says my money is charged from "Book it. com Miami FL" (in which I figured it is equivalent to Bookit.com's company address) on my credit card history. ALSO the company charged money for booking my hotel. SO now I am charged with more than 300 dollars. SO PLEASE AVOID AVOID AVOID BOOKIT. COM. DO NOT EVER EVER book your travel here, and this site should be closed in future as well as the company!!! BOOKIT. COM IS A SCAM

Very bad communication. We booked a flight with them and canceled within the 24 hour window they give you. Had to talk with a supervisor to even get that taken care of. Even after all of that, they still didn't cancel our flight. They dropped the ball and now we are battling with the airlines as well. What should have happened? Bookit.com should have called and canceled our flight with UA. Done, over. What happened? We canceled within the 24 hour window, bookit.com says we didn't, now airlines wants us to pay for tickets for a flight that we are not taking. LACK OF COMMUNICATION!! Simply put, someone at bookit.com dropped the ball and didn't do their job and we are having to pay for it. NEVER AGAIN and we will be telling everyone we know not to use them as well as refer them to this website so they can see all of the bad reviews for this company. I should have checked here first.