STAY FAR AWAY!

I am planning a trip to Las Vegas for myself and my husband at the end of the month. I unfortunatly assumed that a travel site of this calibur would be legit, and have some idea of a clue how to book an actual flight, and reserve a hotel room. I was sorely mistaken.
I chose my departing/return flight, and hotel room, entered my personal & credit card information and hit the 'send' button. A page popped up that read 'An unexpected error occured, please call (888) 782-9722 or go back to try again'. Being that the card was valid, and I entered my information correctly, I decided not to book with Bookit.com. I then checked my bank account...$639 charged from Bookit.com from Panama City Florida!!! I called the customer service number, which is complete BS. I had called twice previously and requested to have an agent call me, rather that stay on hold until 2015, I still have not received that call back. So, I called back a third time... I was on hold for 47 minutes!!! After telling the man on the phone the situatuon, he looked up my info, and said that the trip had gone through. He transfered me to Customer Service. Another 36 minutes, I speak to a lady, who, again, cannont help me, and she transfers me to the Payment Department...21 minutes later, I speak with another lady. I explain my situation for a third time. She couldn't understand why I couldn't give her a flight number, or booking number. She said that's the only way she could look up my information. I explained to her that I never got any numbers, just a page that said 'try again'. She said that Bookit.com had no record of my name, address, or credit card number. This is completly frustrating, seeing that I now have a $639 charge from them. My bank will not release the funds without a statement from Bookit.com confirming that there was no purchase, but Bookit.com has no record of any transaction.
This is complete BS!!! Stay far far FAR away. I could only imagine what would happen if I actually got to Vegas, and I needed assistance regarding my trip. If they can't even get the 'payment' part right, imagine what a nightmare it would be getting anything else accomplished.
I'm surprized there hasn't been some kind of investigation regarding their business practices.
Will keep you updated to see if I get my money back for a trip that doesn't exsist.

We had absolutely no problems with Bookit.com when we took a trip to an all inclusive resort in Punta Cana, Domenican Republic. We were newbies at traveling out of the country, but everything from the airline e-tickets, to ground transportation, to resort reservations were taken care of. The worst thing about the trip was we did not get to sit together on the plane, but even that gave us a break from each other.

I booked a hotel reservation for 5 nights in Costa Rica for 12/25-12/31. The advertised rate was $85 per room, per night for 2 adults, 2 kids. Several days later and after over 15 phone calls (many international), it turns out they had wrong hotel contact info and hotel did not have availablity. Hotel said the rate was supposed to be $85 PER PERSON, per night and hotel would not honor the booking. Bookit negotiated with hotel and this was their offer: Bookit would to pay a higher rate for us but the problem was they only had a room for 3 out of the 5 nights. They had no idea where we could stay the other 2 nights since all area hotels were booked. Finally, I canceled the reservation and am awaiting a refund. They charged my credit card, did not honor the advertised rate, and had no solution to the problem. They need to be held accountable for false advertising and not honoring the agreement with the consumer. So, we have flight reservations with nowhere to stay. My first and last booking with them.

Hearing all the negative reviews of BookIt.com, I'm getting nervous about my purchase at BookIt.com.

I reserved and paid in full to BookIt.com a hotel in Las Vegas. I booked this more than one month before I actually arrive in Las Vegas. I called the hotel to confirm whether they received my reservation from BookIt.com. They said no. I called BookIt.com right away, and they told me since I only booked my hotel not even 24 hours ago, it would take time for my confirmation -- even though I had already received an email confirmation from BookIt.com 12 hours about booking on their website. Anybody have experience? How long does it take a major hotel in Las Vegas to confirm a BookIt.com reservation? I note that on my BookIt.com voucher, there a BookIt.com reservation confirmation number, but there's nothing on the voucher that has a hotel confirmation number. Thoughts, anyone?

Just spoke to Bookit's customer service. DON'T WASTE YOUR TIME!! As soon as this company gets your credit card number for booking; you might as well bend over and get ready for the obvious; because that is what is going to happen. When myself and two other people had booked the Great Parnassus in Cancun, and all three of us ended up in the Hotetur Beach Paradise, it was more than a coincidence. When an agent from Bookit sent me a note stating that they overbooked the first hotel and relocated us; the custimer service agent explained that away by saying the first agent must have been confused (they will probably throw her under the bus to try and save face). The second agent I talked to has "been at Bookit.com for three and a half years and this is the frist time she has ever heard this complaint"! Evidently they don't read the complaints against this RIPOFF company as part of their job. All I can say is: SAVE YOUR MONEY. BOOK THROUGH A REAL COMPANY!!! THIS COMPANY IS A RIPOFF!!!