I had booked a room at the Palmer House in Miami. They were supposed to open in March. They were not open in time for my trip. Bookit.com had the Palmer House make a new reservation for me at a lesser quality hotel. When I spoke to bookit.com they did nothing to correct the situation. I wound up spending 3 times what my room was worth.
Will never use Bookit.com again.

Bookit.com is terrible. I tried booking my honeymoon with these people and when I tried to cancel my trip because I was going to go through Sandals directly, they said they were going to hit me with a bunch of fees. The customer service is basically non-existent. On their website it says that there is no cancellation fee, so I booked through sandals directly (it was $300 cheaper). I ended up having two flights. I explained my problem to bookit.com and the customer service rep was exteremely rude. After explaining my situation he said they were going to hit me with a fee if I cancelled or did anything with my reservation and I should have known better when I reserved my booking. He then hung up on me. Not only had I been sitting on the phone for an hour, but he said nothing to try to help me out in my situation. I subsequently called Sandals and they said they had not processed my flight yet and they cancelled my booking at my request. They were very helpful and I am glad I booked with them. I just wish I hadn't booke through bookit.com. Dealing with them is not worth a little savings (and in this case, they were more expensive!)

Booked vacation through their web site, when I tried to call them to modify my flights I couldn't get anyone on the phone! I tried 6 times and was on hold for a total of 4 hours without speaking to a single person!!!

THEY SUCK HARD!

I worked for Bookit.com from March 2009 to June 2009. This is the most screwed up company I have ever worked for. Let's start with how they treat their employees first. It is a call center, which means although they are always hiring, they do not have enough employees working for them. Why? Because everyone quits! Which in turn means the customers aren't getting good customer service because there aren't enough people to answer the calls. Also, when an upset customer calls and demands to speak with the manager...THE MANAGERS WILL NOT GET ON THE PHONE!! They expect the agent to take care of it. Seriously! The agent will be on the phone with a screaming customer while the manager is standing right there telling the agent what to say! Usually all the customer wants is the pleasure of speaking with a manager and they are fine, but bookit doesn't care. They leave all that stress for underpaid agents who end up quiting because they can't deal with it any longer. And their break system!!! You either are allowed 1 30 min lunch break or 2 15 min smoke breaks...so that means if you are a smoker...it's either...do I want to eat or do I want to smoke and relieve some of this stress?!?
Now lets move to the customer part of it...pretty much EVERY mistake or error or problem that a customer calls about is NOT their fault! Blame it on the hotel, blame it on the airlines, blah blah blah. Yes they do have to go by the other companies rules and all that BUT I will tell you now, half of the errors people called in about WERE bookits fault but yet we were told to blame it on the other complanies and make sure you do not give any money back!!! Yes, they are a complete scam! I work in customer service and I would NEVER treat my customers the way they do. If my customer is unhappy and upset, I'll find any way I can to make them 200% happy with my company again! Your best bet is to arrange everything yourself and to not use a middle man!

This company makes promises they don't intend to keep. The hotel (which is their OWN CLIENT) informed me that BookIt failed to make my reservation properly and therefore left me in a closet of a room for 4 times the normal price.

Then BookIt offered to remedy the situation by offering me a better hotel...but when I accepted, they attempted to charge me the $800 difference in price.

Beware of this company. You can get a MUCH better deal contacting the hotel directly AND you'll have the peace of mind that your booking was actually done right.