I had purchased a package from Bookit.com on March 29, 2009 for a total of $684.12. This was for hotel accomodations at the Canto Del Sol Plaza Vallarta in Puerto Vallarta, Mexico for 4 nights from April 7, 2009 to April 11, 2009. The confirmation I received states there is 1 Guest and 1 Adult. The names it is reserved under is Amit Solanki and Geeta Solanki. Upon arrival at the hotel, we had no problems checking in on April 7. On April 9, 2009, upon arriving back at the hotel after a tour, we found out we had been locked out of our room. The front desk at the hotel informed us that we need to pay an additional $300 because the confirmation from Bookit.com has 2 names in the reservation but they only charged me for one person. I then called Bookit.com via the Canada number the hotel provided (850-234-8887) and spoke with Megan. She informed me that the reservation was made for only one person, but I let her know that it was impossible because there are 2 guest names in the reservation. After an hour of debate, she stated she would have her manager call me back in our room at 11pm eastern (10pm central) to discuss further. My husband and I returned to our hotel room by 9:30pm central after having to cancel show tickets for that evening in order to resolve this issue. We never received a phone call and were in our room until 9am the next morning. We had another tour we went on that day (April 10, 2009) and upon returning, we were locked out of room once again because the hotel was demanding $300 to be paid before allowing us to re-enter. I called Bookit.com once again at the same number and spoke with Sally who informed me that their records stated someone had already tried to call us which was not the case because we never received that call. Then for another hour I explained that the reservation was made for 2 people and that is clear by the number of names it was reserved under, clearly stating Amit Solanki and Geeta Solanki. I also let her know that I should not be responsible for the additional $300 because I reserved the room correctly. She accused me of wanting free money and they would not be paying the additional $300 because I am the one who did not enter the information correctly. I told her that is impossible, because when I entered two guests online, the next screen prompted me to enter in both guests' names. That is why the reservation clearly has two full names under it. If Bookit.com did not quote me correctly, then I should not be responsible for any additional charges. I then asked to speak with a manager (Benjamin) who spent another 30 minutes arguing with me and accused me of intentionally being dishonest so that I could get free money. I got extremely angry and asked him how it is possible that the reservation has two names in it. He claims that I entered in both names for only one guest. This is definitely not the case and as I just verified, the website defaults to 2 adults. In addition, I would not have been able to enter in 2 full names in the reservation had it been for only one person. In the end, Benjamin hung up on me and we were forced to pay the $300 to the hotel in order to return to our room. This was a very frustrating experience. the people from bookit.com were extremely rude, very unprofessional and ruined our vacation.

Bookit.com's customer service agents gave me wrong information about the pricing because they are SO MISLEADING wiht how they advertise their prices. When I tried to get them to do something about it, I was put off for several months leading up to my trip. Right before we were ready to leave, one of the managers told me that they would comp one of my tours to make up for the inconvienence and wrong information I had been provided and then never followed through with that. FLAKES... FLAKES... FLAKES...

I originally booked my trip with Bookit.com to Mexico. Then drug cartels starting offing tourists and what do you know...my fiancée wanted to change the trip to a safer location. After jumping through a couple hoops which im sure everyone goes through after they change their original plans (which in the end turned out to be perfectly fine), I was given the privileged of talking to a woman named Wendy. She was unbelievably nice, refreshing, helpful, and made all my problems go away (even with me screaming at her for about 30 mins in reference to a refund that I thought I was entitled to, due to some miscommunication through the entire process). In the end they refunded me what I thought I was entitled to and made all my problems go away. I am very thankful to Wendy as she was the most professional and helpful person I was able to speak with. I also have read the complaints and though I originally agreed with all of you who had bad experiences, I believe that you probably didn’t go about your problems the right way and that this probably happens with all travel agencies providing incredible deals like this where they are making little to no profit on these trips. I recommend this site to everyone and believe they are there to help and not to screw you over. I also want to thank Wendy again for her help and for tolerating me and my aggressive behavior. I recommend all users of Bookit.com (and future users) to simply ask nicely for things rather than yelling at them over the phone, and they will help your every need. Thanks again to the Bookit.com staff for dealing with me. I am very grateful for all your help.

Thanks,
AF

Looked at my flight voucher 4 days before flying to Jamaica, discovered the FLIGHT WAS NOT THE ONE I BOOKED a month prior to the trip. Instead the new flight included an 12 hour overnight layover in a airport mid-way, getting me to my destination a day after after my (correctly booked) hotel check in time/date.

Called BookIt.com customer service, 10 min on hold, was hung up on.

Called back, held for 15 min, was told that I "should have reviewed the voucher and called as soon as I got it" and that I'd have to change my flight and pay the additional fees. I didn't have the debit card I had used on hand to change the flight, was told I'd need to call back when I got it .

Called 3rd time, held on for 15 min, got transferred to the flight dept., held for 15 min, was told that the person was "trying to find someone" in that dept...41 MINUTES LATER I was told that an e-mail was sent to the flight department and that someone will call me back that evening with my "options"...

Called Airline directly, changed flights for 2 people to what they were SUPPOSED TO BE, paid $444 extra (flight price difference + 2 x $150 flight change fees)

We had a trip planned to Jamaica. For medical reasons, the resort was forced to close the week we would be there, but issued everyone a full refund along with a free trip back to the resort within the year. The resort sent the refunds and the free-trip vouchers to the travel agents; unfortunately, ours was Bookit.com. While we did receive the refund, our free-trip vouchers never showed. Upon contacting Bookit, we were told they shipped the vouchers, and we must not have gotten them. After numerous phone calls and e-mails, still nothing. We would have filed a lawsuit, but since the company is based in Florida and we're in Illinois, we really didn't want to pay the fees to have them served. I bet someone from Bookit had a great free vacation with those vouchers...I will NEVER book through them again, and will advise everyone I know to do the same!