They are scammers, i booked a vacation package at checkkout they had problem on there website and it removed the flight i end up paying for hotel only, and i called after 1 minute from that because i did not found the flight schedule they said oh sir i was removed you did not do the right thing i asked them to return the money they said we can not, after 1 minute, what a scammers,

i called next day and i proofed for them they have problem with the website, i went to bookit.com and chose hotel in punta cana from montreal with flight,

look the funny schedule it gave me.

it says flight from montreal to Punta cana
montreal-toronto then Arrival destination NAS which is in Bahamas, i cope the page and sent them bookit.com they informed sir you are lucky you did not book it as it will be a reservation in hotel in puntana cana and flight to Bahamas, looool
find the funny error and they keep refusing to refund my money, they are the worst ever seen travel agency on earth.

Please see the proof i provide that website is having error and they still refused to refund my money, but i will charge them back on my credit card.
http://www.mediafire.com/?sharekey=8079a01fcb37174cf575b19fbfe13aefc3724c95c301b062

you will see pakcgae from montreal to punta cana and it says in the title that then the flight schedule will take you to bahamas is someone who do not know what NAS menas which is in the Bahamas he will be MADDDDDD

According to the company's web site: "At BookIt.com® we take Customer Support very seriously. In fact, one of our core values states that if our customers are merely satisfied, we haven’t done our job. Total customer elation is our goal, and we work tirelessly to ensure that each and every customer is so elated with their experience that they stop conversations to tell others about us."

My husband and I booked a vacation through the online company and included several tours. We then wanted to cancel 2 of the 4 tours, well before we were due to leave for vacation, but were told we could not. When we arrived at our destination, we discovered that the booking agent did not confirm our booked tours. One tour did not even happen because of the company's failure to book it. Two more almost did not happen for the same reason. Three out of 4 tours had complications which created a great deal of frustration and took a lot of time out of our short vacation to try and resolve on our own.

We paid in advance for the tours, through the booking agency, and expected the tours to be booked when we arrived. They have offered to refund our money for the one tour that was cancelled by the tour company, but have not done so as of today. They took my money immediately when I booked, would not let me cancel 2 of the tours, then did not schedule the tours anyway, and now will not refund my money for a week to 10 days.

I have no idea how this happened but I get my confirmation back and there is no car included. I specifically needed air, hotel and car and I know I inputted them into the computer and told the reservation agent!! So I call them and they were not helpful at all. They said sorry it only has flight and hotel. I think this may be some scam they are pulling. BE CAREFUL!!! Print everything out. SO YOU HAVE PROOF. this lesson cost me almost 200.00 WILL NEVER USE THEM AGAIN!!

We booked a trip from Sacramento to Cabo for 8, which included two kids under five and my parents, both 65+ through bookit.com. It was a terrible experience.

With less than 24 hours prior to departure, they changed our flight plans THREE TIMES. Our non-stop direct flight was changed to stops in Dallas, Guadalaraja, and then LA.

They blamed Air Mexicana on a cancelled flight, but Mexicana personnel informed us they notified bookit.com three months prior.

Basically, bookit.com did WANT to notify us earlier, because we could have changed flights or went with another agency. We were at their mercy.

The service was terrible. Long holding on the "customer service" phone. Blaming someone else. Holding for another department or manager. Terrible.

In addition, we were told they felt bad and would credit our transfer fees ($35). It didn't happen. It took 2 phone calls and after we had already been promised it was credited, it wasn't.

My family and my company books a lot of travel. We have used bookit.com and been happy in the past.

We will never use this company again, and WORD IS SPREADING regarding the terrible service and lack of respect for customers.

Don't ever book with (bookIt.com). They overcharge you and miss lead you. I booked 4 days in Los Cabos and they over charged my about $400 more. I also booked for 4 adults and they ended up having to book 4 people in one small room with one bed and pull out sofa bed. Can you imagine taking a vacation where I'm at a resort and I have to sleep in a sofa bed? When I called the bookit.com about the booking they said it was my fault for not reading the fine print on what they have provided before I booked. Be careful with these site. If I were you, I would use a different travel site. They suck!