I booked a hotel reservation with BookIt.com and agreed to pay a certain amount. Then I get the hotel confirmation and it is a completely different amount!!! I was charged almost double!! This is misleading and fraud. Don't bother booking with them- it'll be more later.

Then when I called them about it, the customer rep said there computer system apparently allows this change and the customers are screwed paying what the new, HIGHER amount it. They don't care and didn't bother to help me.

I travel a lot and this is by far the worst!!!

We used bookit.com for a condo vacation rental in Florida. When we went to pay our bill - it was too much. Book it tried to blame it on Resort Quest who, of course, blamed it on Book it. The Bookit terms had in writing the total fees and charges yet we had to pay more to be able to check in. Considering we were hours from home with 4 children ready to vacation, we had no choice but to pay the higher rate and try to call them to get the overpayment refunded. We sat on hold for 30+ minutes to get a run around. It is still not resolved and this is certainly not how we wanted to start off our vacation.
I wont use Book it or Resort Quest ever again!

We booked the Days inn hotel in Destin Florida for 3 nights non-smoking through Bookit.com and drove 6 hours to get there. We were trying to stick to a budget and not spend too much money but we were gonna have a great time.My wife had been to Destin last year and she thought she had stayed at the Days inn but wasnt sure, but once we got there it was apparent that she had not, she had stayed at the Hampton Inn which is a much nicer hotel.That was a mistake on our part not doing our research but we were gonna stay anyway.Then we go inside and the rooms we had booked were not available and all they had was smoking rooms, unless we wanted to pay $30 more a night, which we didnt because its a crappy hotel in the first place.Then they proceed to offer us a smoking room but it has a Jacuzzi for $15 more a night, so we went look at it and it is an actual Jacuzzi in a room and I dont know about you but theres no way in hell im getting in that in a private room in a Days Inn theres no telling whats floating around in that you know.Plus the room stunk like smoke so we denied it and they told us if we wanted our money back we would have to call bookit, and we did and even though we did not get what we actually paid for and promised and we were not satisfied with the service, they still stole $120 from me by not giving my money back when I cancelled.My wife was crying cause she felt so bad about booking this hotel and that they took us for 120 bucks. It was terrible service by Days inn and Bookit and I will not ever use either one of them again.

If you are going to Destin and looking for a hotel call resort quest they were very very nice, the lady I talked to booked everything for me and even called the Hotel to tell them im coming, and called back while I was there to see if I made it there ok cause I told her I didnt know the area well.And best of all we got an Ocean front resort on the 14 floor with a beautiful view for about the same price as we would have paid for that Jacuzzi room.

On March 10, 2008 I booked a Vacation Package including two round trip flight tickets and one room for 4 nights at the Castle Hokele Suites Waikiki through Bookit.com. The reservation was for myself and my friend Anna Baran from Los Angeles, California to Honolulu, Hawaii. We arrived at the hotel at 2.30 am on April 3rd 2008, where we were informed about two rooms being reserved under my name. I explained to the receptionist that I had booked one room only and I had showed her my Vacation Package Voucher for one room reservation. She told us that according to her records we had two rooms under my name that were included in the transaction. We stayed until April 6th 2008 in two rooms and departed on time.
On April 28th I noticed two overcharge transactions for a total of $597.92 posted on April 8th 2008 and a late fee from my bank for the amount of $39. The late fee was associated with the overcharge because I was not aware of this additional transaction.
On April 29th I called bookit.com to resolve the origin of the unauthorized charges. The representative was helpless and transferred me to the supervisor who mentioned that bookit.com would call me back within 2-3 business days. After 3 days Melody Bowling from Bookit called me and explained that the hotel receptionist had committed a mistake and that is why we were given an extra room. She stated that the hotel would cover 50% of the charges in next few days and that bookit.com would not cover the rest of the charges. I have not seen any reimbursement transaction for the next 10 days and I made several attempts to resolve this issue through phone conversations with the hotel and bookit.com. Ultimately, I spoke to the hotel manager Norman and inquired about the reimbursement. I was also curious how had they got my credit card number since I did not give them one and did not authorize the transaction. Norman explained that the hotel got my credit card number from Bookit.com and that Castle Hokele Suites Waikiki would not reimburse me.
I have been left with two unauthorized credit card transactions which I have not been aware of . These resulted in an overcharge of $ 597.92 on my credit card account which negatively impacted my so far excellent credit score. Neither bookit.com nor Castle Hokele Suites Waikiki could help me in resolving this issue.
I am seeking an explanation of the unauthorized credit card transactions and a complete reimbursement of $597.92 charges.

My boyfriend and I had the worst experience using Bookit.com for our vacation reservation. I highly DO NOT recommend any one to use their resources or to book through them unless you want big time hassles. First, I booked online late one night, and the Bookit.com site froze up while processing our payment for our hotel. It was late at night, so we decided to call them as soon as they opened in the morning to see if our reservations went through or to arrange our trip over the phone.
I recieved a trip confirmation in an email right away, so I thought maybe the reservations went through. I still wanted to call Bookit to make sure everything was confirmed.

My boyfriend called the next morning, and the Bookit.com agents were rude and unhelpful. They were charging his credit card 4 TIMES because thats what they had listed! We kindly explained to them that we had a server problem with their site freezing, and we obviously did not want 4 trips at the same hotel for the same number of people for the same dates! The Bookit representatives were unhelpful, and wouldn't take the charges off our credit card! On top of that, they wanted to charge us $100 for each trip we wanted to cancel, so now this is over $500.00 just for fees and taxes! We explained to them several times that the trip was just for 3 people, and we did not want that many trips, and that the server froze when we clicked to pay. This even after we called asap in the morning. The Bookit.com customer service were very unhelpful, and after 2 hours and speaking to several "managers", they finally agreed to only charge us for one $100 cancellation, even though it wasn't our fault the button freezed. (All the other sites, and my internet was working fine for other sites) We even had to call again before our trip because the charges didn't get taken off right away.

Then as if that weren't ENOUGH hassle, we got haunted by the nasty Bookit.com people again during our trip! We wanted to stay one extra day, and talked to the Condo company we were staying with. They told us the rates, but said if we wanted the little bit cheaper rate, we just needed to call Bookit.com and arrange it with them. My boyfriend called, and they couldn't even find our reservation on their computers, and they said that there WEREN'T any rooms available at that hotel for the one more day!!! Isn't this a booking hotel site?!?!? My boyfriend went back to our Condo desk, and they didn't know what was wrong with Bookit.com. They happily gave us the one extra night for only $15.00 a night extra! A price we were glad to pay after all the Bookit.com hassle. In the future, I would NEVER EVER book with Bookit.com, and I'd either pay more just to not deal with Bookit.com, or use a different hotel site like hotels.com. I will never use BOOKIT.COM or recommend it to anyone. I've seen other horror stories on here, and I am not surprised. DO NOT BOOK YOU TRIP WITH BOOKIT.COM unless you want tons of hassles Before AND After your trip!!!