Books Direct

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Category: Entertainment

Contact Information
England|East Sussex, United Kingdom

Books Direct Reviews

suzh November 10, 2009
Sending books I did not order
This September, I fulfilled one year membership requirement by purchasing books I wanted and rejecting the editor's choice's. It was an annoying year because I had to remember every month to rejected the books or they would send them to me and I had to either buy them or send them back at my own cost.

When I sent emai and phoned them to cancel my membership, they asked me to stay as a member by promising me to remove my name from their editor's choice list so that I don't need to reject it every month any more. However, to my surprise, I received this months' book again! They advise me to send it back if I don't want it but I have to bear the cost of P&P!

Stay away from this club so that you can save yourself tremendous amount of time, and some money too!
Natalie Henshaw August 4, 2009
Not permitted to extract myself
I have had similar troubles with Books Direct. However, one of the previous complainers commented that with free legal advice, she could have got out for free. There is such a service: Citizens' Advice Bureaux. These are not professionally qualified people, but they have access via computer and hard copy to most consumer problems. I attended a twenty-minute session at my local CAB and was impressed with what they told me and I went away armed with plenty of legal "stuff" and exited Books Direct with my head held high.
Kevin Scott April 20, 2009
Membership Scam
I responded to an introductory offer from Books Direct to receive some titles at a greatly reduced price. Acceptance of their offer would commit a customer to subscribe to four or five books a year at their listed price. The set of books duly arrived. After inspecting the titles I decided they were of no interest to me and I duly returned the parcel of books. Fine.
However, I kept receiving email offers and catalogs through the post from the bookseller. I try to reduce the amount of junk mail as much as possible, therefore I went online to have my name deleted from their data base. When I attempted to unsubscribe, the web page asked for a Membership Number. Since I didn’t have a membership number I did not complete the form. The emails and catalogs continued to arrive. I attempted to phone their offices but was unable to connect directly to a representative.
Since the only way to be removed from their data base was to provide a membership number I finally, in frustration, asked for one. That was when I fell into their carefully laid trap. It now appears that, as a member, I have committed myself to accepting their original offer. Which, of course, I did not. I went back to their website and completed the form to unsubscribe. That did not end the matter. I received a notice from a collection agency. Books Direct apparently want to charge me for terminating membership and, apparently, for the books I returned.

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