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ciestla
November 16, 2010
magazines
Bought books at Booksamillion. Then clerk told me I could get three magazine subscriptions free for two months. Presumably this was a reward due to the amount of my purchase. I gave her three magazines from her list. She then handed me the credit card slip to sign. And then another slip to sign for my free magazines. She told me to just sign. I read it. What it was was an authorization to, after the two free months of each magazine, to release my credit card number to Magazine Rewards Center, which would then bill me for continued subscriptions. I was to sign to give them permission to release my credit card number for this. Of course, I refused to sign. They said it was no use, the credit number had already been sent to Magazine Rewards Center. If they had already done this, without getting my signature, why get me to sign? They said I would have to call Magazine Rewards Center to get the charges cancelled, as they had already gone through.
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Melisa
May 28, 2010
Frequent customer scam
I am a frequent customer of BAM - I enjoy sitting for hours, working on research and homework, while enjoying a Soy Caramel Frappe. Yesterday, I went in, ordered, PAID in advance (as usual) and then took my seat to set up for the work I would be doing. After a few minutes, the young barista gets my attention, and tells me that they are out of soy, and asks if I would like a regular frappe. I say no, I'm lactose intolerant, so it's soy or nothing. I was patient, and she offered to go find some in the back. I wasn't in a hurry, or dying of thirst, so I wasn't concerned. A while later she comes back and says that they don't have any at all -she also said something about them being short a manager. I said 'okay' and waited for her too suggest a solution - she asked if I would like a refund. I said yes. However, I didn't have the receipt - I have a habit of throwing them away when I get a napkin and straw on the way back to my table after ordering. It's never been a problem before now. Awhile later, a very pushy employee comes up and fires off questions almost quicker than I can answer, and says she'll put the amount of a gift card for me - I didn't see the point in that, so I just asked could they make me something else, non-coffee? She said yes, and asked what I wanted, repeatedly, obviously trying to hurry me along and get back to what she was doing. I said how about a smoothie? She yells a the barista 'make a smoothie!' and then proceeds to tell me all about how she's staying late because there are no managers in the store and someone has to be here to do returns - I didn't get the point nor did I appreciate her complaining to me about it. The poor barista already had 2 other orders going, but she asked what I wanted - trying to make it easy on her I said strawberry and sat back down. She brought it to me pretty quick, but I couldn't drink it - I remembered too late that I don't get smoothies here because they taste like pure syrup and aren't fresh at all. Awhile later I went and bout an apple juice to stave off my thirst, and the barista promised to talk to the manager that just showed up about getting me a refund. I left an hour later, having payed $7 for a $2 drink and a very unsatisfying experience.
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