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Megalone
June 26, 2011
Ordered books but didn't get them and no way to contact the company
DO NOT BUY FROM THIS WEBSITE! Ordered books but didn't get them and no way to contact the company except through email which doesn't get a response. Took the advise of others and have reported them to the BBB and FTC and IC3 and other review sites.
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Henerone
June 22, 2011
Three weeks later, we still hadn't received the books
Our church placed an order in August 2010 for 100 books. Three weeks later, we still hadn't received the books, and there was no response to my e-mail, so we bought the books from another source. A few weeks later, the books showed up. I returned them (at our expense), and was told I would get a refund of the cost of the books ($480), but not shipping. Then I got an e-mail saying that I only returned two cases of books, so would only get $200 back. I e-mailed back with tracking numbers, saying that all three boxes of books were signed for at their address. They promised the check would be mailed out within 1-2 weeks. It is now 9 months later, and we still have not gotten our $480 refund check, despite half a dozen e-mails. It's always "oh, yes, we'll mail the check in a week."
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Ckirks
June 16, 2011
Have received nothing from them after three e-mails
My experience is the same as everyone else's. I found a book I had trouble finding. They had it for a reasonable price. I waited two weeks until June 8, 2011 to contact them and have received nothing from them after three e-mails. So I'm turning it over to MasterCard...hopefully, they can shut them down.
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Cherminole
June 7, 2011
This site is fraudulent and not a Christian site at all
This site is fraudulent and not a Christian site at all. I ordered a book on 5/13/11 and they billed me the same day. The book I ordered "Strategy of Satan" by Warren Wiersbe never arrived. I've emailed and called customer service... their phone number is disconnected and they did not respond to three of my emails requesting info on the book and then my refund as it never arrived. Since, I submitted this case to my credit card company and they are refunding me due to this fraud. I will now call the BBB and report this issue. DO NOT USE THIS SITE YOU WILL NOT RECEIVE YOUR ORDER AND YOU WILL BE CHARGED. Looks like this is simply the strategy of Satan trying to defeat the christian work of spreading the gospel.
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Obikore
April 25, 2011
I ordered books and haven't received them
My story is the same as the others. i ordered books and haven't received them i have been writting the company via email and recieveing replies that have been lies. i reported this to the better business of TN. I used a prepaid credit card so i dont think they have protection set up for me to get my money. so unless the better business company steps in i have lost over 60$.
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J Chil
April 22, 2011
They charged for product and didn't send it or even return email
I ordered on Nov 6 and now its dec 20 and still no item or even an email. all i get is an automated email responce saying order is being procesed.
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Karen Leary
April 20, 2011
Never received item
I ordered a CD Oct 27th 2010 and received a confirmation that my order would ship in 2 weeks. I have never received it. There is no number to contact them. When I send them an email the respond by saying we will look into it. I have requested their telephone number but they dont reply.
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Wendare
October 26, 2010
Quality of their textbooks is very low
Bad quality textbooks. Wait 4 weeks and received the textbooks. No any communications and replies. don't buy any from bookstores.com bookstore.
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Ongren
October 7, 2010
I strongly recommend using a different website, the prices may be cheaper but the service sucks
I am VERY upset with this site. I purchased my books on monday and paid 20$ extra to have them shipped within 2-3 days. I paid extra to have them shipped for a very specific reason and they did not deliver on the day they should have. I actually still have not recieved them 5 days later and noone will answer the phone or return my emails. This is some of the worst service I have ever encountered. There is no solid way to get ahold of customer service. The only # given goes to what sounds like a personal voicemail. I will be contacting the Better Business Bureau if I don't hear back soon. I feel like I've been Had. I strongly recommend using a different website, the prices may be cheaper but the service SUCKS!
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