On 9-8-10 My 15 yr old son ask if he could get the curve 8330 instead of school clothes, against my better judgement I agreed. So he got the phone, about 3 weeks later the phone would not do any thing it only had a white screen with (reload programs S513). so we called tech support in order to find out what to do. After 3 different attempts with the help of the tech dept we were unsucessful after following each instruction they gave while being on the phone with them. Then we carried the phone to the boost dealer and he tried for 3 days and was also unsuccessful. Call the company several times and each time was promised a replacment phone, and each time I checked on the status it had been denied. Then was instructed to the insurance company, the insurance company stated that it was not an insurance issue and and directed us back to boost/blackberry. Again several different times I was told that a replacement phone would be sent, and again each time was denied. A rep even had me cancel the insurance stating that that was the reason we kept getting denied, so I did. A gain we were denied, this time for not doing enough trouble shooting. We had done everything that was asked of us and still my son could not use the phone. It is going on 2 months my son has been without his blackberry curve. The boost store dealer felt so sorry for us he let my son use a loaner phone until our issue was resolved, and that was a month ago. This is not fair I do not have money to go out and purchase another phone. Boost/Blackberry should honor their products. Now I am out of $279 with a phone my son cannot use. The company is a scam and lier, and uses trickery to avoid doing what is right. Boost/Blackberry do the right thing and replace my sons phone. 269-919-2007, security code available at request of the company during resolution of issue.

yolanda gigger/kenneth carson (son)