Ordered a book online that was used. Was sent the wrong book. Have been trying to settle this since April 2011. Used books handled by second party which they will not give me any information on. I ended up purchasing the book already. All I want is a return label and a refund. I have phoned and emailed countless times. Every time I call customer service it is an overseas operator. I have never received a response from their second party provider. We are Borders Reward members. I can not believe that they are trying to recover their business and this is how they are operating. I give up on my $14 purchase but they are the losers of all of our future business.

i was in borders books a few days ago and i heard a customer ask for a manager. when the manager came out he was very rude and used words like screw it and crap and was being really rude to the customer. the customer wanted a discount on something and the manager was just being nasty and saying stuff like we can't do it, its not gonna happen but your just gonna keep complaining arent you? even if the customer was wrong, there was no need to be so rude in front of everyone. i asked the girl his name and she said it was Tom. i dont know who he is if hes the main manager but he shouldnt have that job.

It's not even Thanksgiving yet, but the lines are 15 minutes long at Borders. This is for 10 people and 3 cashiers, and why? Because the policy at Borders is apparently not to ring up your purchase and go on to the next customer. No, the policy is to ask "Do you have a Borders card? Would you like one?" and spend 5 minutes per customer selling the advantages (ha!) and gathering information... There's some other program too, a card on top of a card, which takes another 5 minutes...

I finally got to the front of the line, already had a Borders card, so I was spared the sales pitch. I was buying a couple of paperbacks -- "Buy one, get one 50% off" and "use your Borders card and get another 10% off". Only the Borders card wouldn't work -- I hadn't registered an email address. I told them I didn't want to share my email address, and they told me that I couldn't have the extra 10% discount. Fine, keep your books.

I came home, and (as usual) did a search at bookfinder.com. I found both books for LESS than I would have paid at Borders, and that was with shipping included. More and more I find I just use Borders as a place to browse and find books I want to buy, then come home and buy them online. Sure, I don't get to read them for a week or so, but I also don't have to stand in line and waste my time. Borders, you can either sell books or you can collect customer information, but if you collect information and waste my time I probably won't be buying my books from you. They're cheaper elsewhere; the only reason for me to patronize your brick and mortar store is convenience. Standing in line for 15 minutes and then not getting the price you advertised unless I'm willing to give you my email address is not convenience, it's annoyance.

I bought a Kobo eReader after being assured that it works with any ePub book, whether you purchased it at Borders.com or anywhere. After many back and forth calls with the Kobo company, I cannot use my eReader to read ePub books (in this case downloaded from gutenberg.org). I attempted to exchange my eReader for a Sony but was told they do not accept electronic exchanges. I told them my Kobo does not work as advertised and as I was assured by the Borders staff in the store. She would not let me return my device. I called Kobo. They told me that I needed to call Adobe (Adobe Digital Editions) and open up a help desk ticket. They told me I had 'run out of authorizations' and that was my problem. I called Adobe. This was not the problem.
I was also let to believe that Kobo is supported by Borders and felt assured that the device would work. As a long term shopper at Borders, I will never return there. I will only shop at Amazon.com or independent bookstores. Sorry Borders, but you shouldn't push a device that is so poorly supported. This is bad business. Also, it is bad business to do this to a long term customer.

I pre-ordered a book on Borders.com. I also ordered a second book. Since the first book was in stock I was charged for both books and the first one was shipped right away. The second books was released for the first time two months later. I waited two weeks. I called customer service and talked to a representative, she told me that she could see where I paid for the books and that one was shipped. She said she would get back with me by email. I heard nothing back. I tried to call, the representatives see my account online, they hang up on me immediately with out a word. I made a Better Business Bureau complaint, they emailed me that something went wrong with the order and I was never charged for the book. I have a credit card statement that says other wise. They will not respond to the Better Business Bureau complaint, they will send me the book, they will not give me my money back, and now won't answer my emails or talk to me on the phone.