I have a Bosch drier purchased 2 years back. I am a full time working mom with two little kids so my drier is very important for my regular routine.

My drier stopped working on August 26th 2010. I have a home warranty. So I called my company and they associated us with Mr. Appliance. I talked to Mr. Appliance on August 27th and they agreed to send a technician on September 8th during business hours. Hence I had to take time off from work and stayed home for the technician. The technician came over on September 8th afternoon and after his so called investigation he said that one of the parts is broken and he will need to get it ordered from Bosch. I proposed at that time for him to bring the part from Lowes because that is where we had got our drier from but he said that they have to follow the process and order it from Bosch.

I kept calling them to check on the part all next week and by the time they could come to fix the drier, it was September 17th. The technician again came back during business hours (so I had to take time off from my work), and after his trial and error, he said that he had ordered a wrong part and there is actually another part that is broken and will need to order that from Bosch. At this point, it was more than 3 weeks that my drier was not working so I was not ready to prolong it longer. Hence I asked the technician to get the part from Lowes and try to fix it. He was so disrespectful that he started walking out of the house while I was talking.

Hence, I called Mr. Appliance office in Richmond. I could get hold of their Manager and he was not ready to listen to me. I was a little upset because:

--> firstly his technician did not investigate properly for the first time and ordered incorrect part

--> secondly I was not ready to wait for another 10 days

--> thirdly he was so disrespectful.

That Manager was no better and he never accepted that it was an error made on their part.

Anyway, I got a call from them on September 23rd that they had received the part from Bosch and would like to come and fix it. So again I took time off from work and stayed home for the KING technician to fix my drier. He came and tried to fix the drier with the newer part and that part did not fix the drier either. By this time I could not take it any longer because it was almost a month for me without my drier. Hence I asked him to get the part from Lowes and this time his manager agreed. So he got the part from Lowes and the drier started to work after a month FINALLY.

If he would have agreed on the first time to get the part from Lowes and not Bosch, I dont think we would have landed in so many inconvenient issues. These guys have no courtesy and they have no EXPERTISE. On the top of that, they dont have any Customer Service based approach.

I would caution anybody who is dealing with Richmond (Midlothian) based Mr. Appliance of not taking their services. They will keep prolonging the issue but they miss the Expertise and still dont have courtesy so listen to your suggestions which ultimately they end up following.