We purchased a Bosch Evolution side by side refrigerator which had limited cooling ability and poor volume of ice manufactured in freezer. After contacting one of Bosch's recommended repair centers and 3 repair visits, it was determined the 3 month old refrigerator/freezer would need to be placed. Bosch was contacted by customer and repair company and order was processed to replace appliance. 5 days after Bosch started paperwork and assigned an order number, the appliance is not been shipped with no confirmed shipping date available from manufacturer's customer service staff. Customer service manager refused to speak with us. Customer service agent stated this was the quickest they had seen an order processed (5 days with deliver estimated another week). The customer service agent also told us that they have "so many calls" on Monday or Tuesday, their volume of customer's needs was what most likely delayed the process. We will be without a refrigerator for over 3 weeks by the time we receive the replacement!