Bosch

5 stars
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2 stars
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1 stars
(31)
Category: Home & Garden

Contact Information
111 Corporate Drive, Auburn Hills, Minnesota, United States

Phone number: 877.628.9913
us-appliance.com

Bosch Reviews

wycowboy June 27, 2011
rebates
was not informed aboout how to go about receving my rebate. was told by Bosch that they should of provided me with every thing necessary to recving my rebate but when I contacted them I was told that the cut off date that the paper work needed to be turned in had passed and that it was my responsibility to know how to receve the rebate. they would not take any resposibility. Bosh would not take any respsibility. so like always the customer takes it in the shorts once more. I spent almost $5, 000.00 and today if I could get my money back I would return everything back to them. I also would tell anyone who would lissen not to do bussness with eather one of them.
bol June 7, 2011
micro/conv oven arrived broken
Purchased Bosch micro/conv oven on April 19 2011 along with other products. Oven arrived broken making loud noise. Called store that sold it and was told I had to call appliance repair company. They came and said oven could possibly be fixed and put in new fan blades. Left and fan blades broke immediately. Called store and they contacted regional rep who said "Too bad - customer has to wait for parts to come in and see if it can be repaired" What!!! I paid $729 plus a $24o trim kit and I have to accept a broken oven that can't be used!!! DO NOT BUY BOSCH TERRIBLE CUSTOMER SERVICE
Soonergal February 13, 2011
Junk dishwasher
I purchased and paid top dollar for a Bosch dishwasher that has not worked properly from the day it was installed. In fact, most days it does not work at all!

Customer service is a joke... Both that of Bosch and trying to find someone in my "area" that does repair work on this brand. Btw.. I live in a major metropolitan area! I have had this dishwasher "repaired" five times, including having the entire control board replaced, and it still does not work! Every time I have a company to my home to do repairs it is someone different than before because the previous company will not do business with Bosch anymore either!

I have never been more disgusted or dissatisfied with a company or product in my life! Do not waste your money!!
Jdhammer41 February 7, 2011
Beware
Ahh, the Bosch stainless steel gas range. When you go to light the oven, you cannot light the burners. When you go to clean the shiny surface, you end up wiping the letters off for the controls. When the oven is hot, you can burn yourself if you touch the right corner of the range top. Ahh Bosch. Why or why was I such a fool to buy such a worthless piece of junk? Did I learn my lesson. Yup. Never again, and I hope you will never make the same mistake. Don't be be led astray by appearance. Underneath that shiny oven is shoddy workmanship. Beware!
AnnnieR January 17, 2011
New Bosch dishwasher stopped working
I just bought a top-of - line Bosch dishwasher and had it installed barely 3 weeks ago. I used it a few times and now it has stopped working.
I called customer service and the earliest they can get someone out to fix it is in 2 weeks!!
This is the last Bosch appliance I will ever buy!
Trilobit August 2, 2010
I am extremely dissatisfied with the dishwasher, but I am even more dissatisfied with the Bosch company
We have a Bosch dishwasher, model SHU 5300, that has stopped working. After a brief online search, it is apparent that there is a defect in the circuit board of this particular model. Many consumers have had problems with it and many have posted complaints. The dishwasher is only three years old. Bosch will cover the cost of a new circuit board, but will not pay for the labor. The Bosch repair people want to charge us $100 to enter our house and look at the dishwasher. The labor would be above and beyond that minimum amount of money. Considering this is a problem that has been reported by MANY owners of this same model, one would assume a company such as Bosch would stand behind the product and offer to cover the expense of the repair. (Honestly, one would assume Bosch would have issued a recall and fixed all of these defective machines before allowing so many customers to be unhappy.)

I am extremely dissatisfied with the dishwasher, but I am even more dissatisfied with the Bosch company.
JacR07 June 10, 2010
Dishonest
Product was defective right out of the box but their techs had me take it apart several times today to look for problems. Why am I working on a product when it is brand new?? Had me run the water heater burner without the safety sheild in place - - flame shot out, it burned me and then they blamed me for standing too close to the appliance!! They refuse to declare it defective and I can't get a refund. Lied to me, disconnected me, stonewalled me. Worst company I have ever dealt with. ever, ever, ever. DO NOT BUY FROM BOSCH.
Elvi May 26, 2010
dishonest customer svc.
SENT THIS TO BOSCH TODAY:

I have never been treated so badly in my life. I don't think you know what your customer svc reps are doing. I have been manipulated, lied to, stonewalled and more. I had an Aquastar 1600H-NG installed by a licensed, qualified, experienced plumber and my unit does not work. Your techs had me dis-assemble part of my tankless water heater. We found parts that were installed incorrectly but that did not solve the problem. He had me dis-assemble another component and then I was mysteriously disconnected. I think he didn't know what to do and didn't want to process my case. I know he had my number because I had established that with him and asked him to call me back if we got disconnected. He did not call me back and I was left with a dis-assembled unit. After I got through being on hold again for 20 minutes the next tech told me the 1st tech tried to call but my line was busy. He was lying. I had my phone in my hand while waiting for him to call me. I was further instructed by another tech to re-assemble that component and then remove another component which I did. Then the tech had me operate the unit without a safety guard in place and flames shot out and burned my eyebrows. He blamed me for standing too close to the unit. I finally asked for a supervisor and the tech started arguing with me. He said a supervisor wasn't going to tell me anything different than what he was telling me. I had to really fight to get a word in while he talked over top of me. He finally said that a supervisor would have to call me back and if course I haven't heard a thing. I don't expect I will. I have been on the phone for HOURS. I am not exaggerating. Yesterday I paid a licensed plumber 85.00 per hour to troubleshoot my unit under the directions of a Bosch tech. Why should I have to repair anything Bosch makes when it doesn't work right out of the box? Your techs will not tag this unit as defective so that I can exchange it. The wholesaler I bought it from refuses to let me return the unit unless I pay a 20% restocking fee because Bosch says the unit is functional. It is not only defective, it is a safety issue. Do you know the liability you would incur if someone died in a house fire because of this unit? This unit is installed properly in every way. You are BOSCH! You are a World Class Company. Tell me someone there knows this is wrong.
cravenA March 24, 2010
Overcharge
I asked a very simple question about the fact that my washing machine was not draining. I offered £10 or $10 dollars (the lowest charge)for the answer. I have now received my credit card statement and I note that £20 has been charged. This is a DISGRACE and a gross overcharge.
sagra November 7, 2009
DISHWASHER RECALL
In January 2009, Bosch recalled several models of dishwasher due to overheating and fires, including my model (SHE43C) and serial number, which has since overheated and died. But when I contacted Bosch, they refused to repair.

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