I, like many others, have had the control panel on my Bosch dishwasher replaced twice. The company refused to give any compensation on their product that has had issues with this part. There are too many choices in appliances to buy Bosch again.

If you have been as unfortunate as me to call Bosch appliances' customer service department, you will know that they do not provide any level of customer service. More specifically they:

1. never answer the phone, but rather transfer you directly to a hold queue with music.
2. after waiting up to 30 mins in the hold queue, no one ever answers the phone and yet, they end the call without any recorded or human explanation.
This seems almost impossibly true, but it is. I can not contemplate how a company can do this, and wonder if after exposing this type of non-service, if anyone in the company will do anything about it.
At least I hope that other consumers will see this and be discourage from purchasing their products knowing there is no manufacturer support behind them.

On 1/6/09, we purchased a Bosch Nexxt 800 Series Washer from our local Lowe's.



On 1/7/09, we went back to Lowe's to pickup the washer that we purchased the day before. After two Lowe's workers loaded it into our truck we then noticed two of the leveling legs on the bottom of the washer were damaged. We then checked with Customer Service to see if any other legs could be found. Unfortunately, the ones we were shown would not fit.. So we were told to contact the Lowe's Service Advantage.



On our call to Lowe's Service Advantage we were transferred to a Bosch specialist named Johanna. She wanted to know the part number and said that a Service call would need to be done. We gave her our email address for the parts list to be emailed to us. We said that a Service Call would not be needed since they are screw in legs that we can do ourselves.



After receiving the email we then spoke with Vince of Bosch on 1/7/09 with the part number. He told us that we would have to pay $4 for each leg. And he said that we would have to "Take the washer back to where we purchased it".



We then asked for his supervisor which he said that we would have to call back the next day for the supervisor.



We then called Lowe's just after hanging up with Vince from Bosch and told the store manager what we were told to either pay for the legs, it would need to be a service call or that we should return the washer to where we bought it. He then asked for our phone number and would call us back. He called us back and said that they took the legs off of another Bosch Washer for us.



Bosch may get a high rating for the products, but if we had known what a problem it would be to deal with the Bosch specialists we "Would Not Have Bought a Bosch Washer". They don't deserve a good rating for customer service.

As of today, 1/14/09, I have "not received any word regarding our problem from Bosch."

We have a Bosch dishwasher and we are very pleased with it, so ten months ago we needed to replace our washer and dryer and decided to purchase a Bosch NeXXt washer and dryer. The washer is great and we have no issues with it.
The dryer, however, has been and continues to be nothing but trouble. There is no heat setting that works as intended. Either the clothes are cooked or not dry. After 7 horrible months and 6 different repairs Bosch finally agreed to take the dryer back and give us a new one. With our hopes up, we tried the new dryer and it was the same thing. We are so upset about essentially losing this one thousand dollars we paid for this machine. And this is bad enough, but the clothes that get cooked are ruined. If you don't grab them before the wrinkles are permanently set, you cannot get them out. How I long for my old dryer, where I could tumble them and keep them from being wrinkled. Now, we must hang things up still wet and most times iron them before wearing. With this dryer we have certainly gone backwards. This summer I'm going to see if we can put up a clothesline. Not only does this dryer do the worst job EVER, but laundry day has now become a babysitting chore. We both work, and don't have time to devote constant attention to laundry, but that's what we must do now. If I could sue them for my money back I would. I will NEVER buy another Bosch product as long as I live.

We had a 10 year old Bosch dishwaser we think model #(SHU3336Uc/U06) that caught fire and almost burnt down our house - I mean this thing completely burnt our kitchen cabinets and granite countertop.
Anyone else know about any recalls on his model or had a similar experience (I really hope no one else did).

Thanks Ken