On Tue, Jan 18, 2011 at 2:45 PM, L. Holzer <[email protected]> wrote:

Hello ComplaintsBoard.com

1/18/11

This is L. Holczer and I am glad you contacted me to confirm my posting. Anyway I sent off my last notice to BOSCH with an attached picture of mine (their) "burnt out" control module. I also mentioned that on my Care & Instructional Manual which included my unit plus

five others, the SHU33 was included. As I mentioned in my previous post the SHU33 was one of several units required by the U.S. Product Safety Commission for recall because of the control module. Do they really think that a "how to" guy wouldn't figure out that their circuit board in all these units is probably the same. AH DUH !
Now why this is a potentially dangerous problem is that along with flooding, the machine motor might stay on until it burns out. I first noticed my problem when the machine which was in quick- wash mode was still running after nearly two hours. I (according to the manual) stopped the machine, and it emptied the water inside. The next day thinking that maybe because we had opened the door to add some dishes had somehow screwed up the timing of the wash cycle. Unfortunately we did another test wash the next day at which time the motor keep running however this time water flooded our kitchen floor. And that is when we called our authorized Bosch Appliance dealer who recommended us our very good repairman, the owner of Davis Appliance, Glenwood Landing, N.Y. Anyway I am writing to tell you that an hour after I posted with you BOSCH has agreed to reimburse me for the expense of the control module. Again I do not expect them to guarantee the repair, my repairman has given me a year on the module, but I did not see how they could deny their own warranty concerning a either a flawed design, or manufacturing process concerning this electronic part of their machine. Otherwise when working this unit performs well, and is extremely quiet.

Thanks for your help,

Lou Holczer

Do NOT invest in any Bosch appliances for your house! I built a second home and outfitted it with what I thought was the top of the line appliances; Bosch diswasher SHE531UC, washing machine, and dryer--within 3 years the washing machine started to make a metal grinding sound so I contacted the authorized repair man. $250 for parts/labor--2 wks later it was worse and then stopped working completely. Repair man stated that it was defective and couldn't be fixed. Called Bosch customer service (used loosely since they are useless and not happy people!) and they told me that it was installed incorrectly and there was nothing that they could do. Less than 2 yrs later the dryer stopped working--some mysterious defect that resulted my purchasing a new dryer (obviously not a Bosch!). And now as I sit here typing my dishwasher which is only almost 6 yrs old has been cycling endlessly...goes down to 1 and sits...This is evidently a "known" defect for this machine but Bosch won't even tell you what part it is so that you can order the replacement...Worthless!