Botach
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Category: Websites
Contact Information
United States
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Botach Reviews
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unhappy-camper
February 10, 2011
its a scam
i ordered a trench hawk on 12/06/10, it is now 02/10/11 and i still have not received my item. it took me two weeks and 5 e-mails to finally get a reply from customer service, then i was told it was on back order. then they kept d*ckin me around saying it would be in stock in about a week. they used that excuse on me for 7 weeks in a row. the botach company is ran by 14 year old kids, thats the feeling i get when i talk to customer service. BOTACH IS A SCAM!!! (im pretty sure they charged my card twice) botach = rip off
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pirate171552
February 4, 2011
poor service
buy from this site at your own risk! I ordered 2 items from them on 19 Jan 2011. when I would go online to check the status of the order, it would only say "ready to ship". a week later I get an email from them saying that one of the items is back ordered, so I call them and tell them to send what they have and send the rest when it comes in. In the mean time they charged my credit card and then refunded the money ( over $80.00). they sent me an email stating that so I called them and pd for the items again. They said that they would ship it right out. well they didn't. to make a long story short, they claimed that they never got the money (even though I gave them an authorization number along with the time that the charge went through that I got from my credit card co) As of today after just being on the phone with them AND my credit card company who told the bonehead from botach that the money WAS pd to them, he STILL argued with them. I told them to cancel the whole damn order and give me my $ back. We'll see what happens. IF YOU ORDER FROM THESE CROOKS DO NOT BE SURPRISED IF YOU GET SCREWED.
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El Tee
September 24, 2010
Botach Service
I recently ordered a Cold Steel knife from Botach. When I received the knife, I didn't feel it was what I ordered. I contacted Botach customer service by e-mail and received a reply the next day. Apparently Cold Steel knives had 'updated' that model in 2010 and I'd been sent the new 2010 model when I thought I had ordered the discontinued 2009 model. Mike at Botach offered to look into it for me at the warehouse. He contacted me the next day and said he'd located a 2009 model knife and offered to exchange my knife or give me a refund. I opted to trade and he sent me a new in the box 2009 discontinued Cold Steel knife.
My experience with Botach's customer service representative, Mike, was very positive and in my opinion, he went above and beyond to make sure I was a satisfied customer.
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