Awful company! Three years ago I ordered uniforms from them. They sent me the wrong items and when I returned them they never refunded my money. They claimed they never received them. I filed two complaints with the BBB, nothing! A year or so later, someone from their company contacted me by email claiming he would help me. Another liar from BOTACH tactical. Stay away from this company! They are liars and cheats and they rob members of the armed forces of their hard earned money!!!

Mixed bag here, but you should probably avoid Botach. You will not always get what you order. In this case, I ordered some items including 2 pair of tactical pants that were advertised at a closeout price. When I got the shipping confirmation email, the pants had disappeared from the order. I emailed Botach and never got a response. Sure enough, when the order arrived, the pants were not included and they had been removed from the invoice!!! Again, no reponse to a second email. It's a version of bait and switch. They did not charge me for the pants so I think their problems are more related to bad communication and bad business processes as opposed to intentional fraud.

Do not use this company. They claim to have products in stock they do not have. Then they will ship half of your order and charge you full shipping. No email...No phone call...When you question them about it they act like "What is the big deal so it is going to cost you twice the shipping...no problem". They tried to tell me they have no control over the shipping costs

Buyer Beware... If you are considering using this company...keep looking.

Very poor customer service.

If you call them with any questions they want to bounce you back and forth between the sales dept. and the warehouse.

They leave items on their site that are clearance and do not remove them once sold out. They must not update their system either. I saw an item I wanted, ordered it only to be called 2 weeks later and told its sold out.

I saw the same item again on their site, called to make sure it was in stock, they told me it was so I placed an order.

Well its sold out. I asked why it was still on the site and got an «I don't know" from the girl who works there.

I will never try to buy from them again and can not recommend them to anyone.

They just seem to not care if you shop with them or not, so I won't.

This company is just asking for a Fraud case in small claims court.

I ordered 7 Hecker & Koch steel M4 magazines while I was deployed in Iraq, however I returned before I could receive them. They were returned from theatre back to Botach in November, but they never contacted me to tell me so. I had to contact them to inquire about the status of my package, and they admitted to having the magazines, apologized, and offered either a full refund or the magazines.

I opted to have the magazines reshipped to my billing address in the states, which I provided in two separate emails, only to have them reship the magazines back to Iraq.

After a month of more waiting, I emailed them again to inquire about the status of my magazines, only to have them offer the explanation that the Army, whom I'm currently commissioned with, seized the package. They offered no compensation for their error, and said that if I wanted the magazines, I'd have to buy them again.

It's been more than a month now, and even after contacting the BBB and filing a complaint, Botach still won't return my money, or replace the magazines they lost.

This is the worst company that I've ever dealt with, both in customer service and professionalism, and they will never see one cent of my money, or that of any soldier that will come under my command again.

I've taken steps after my complaint to the BBB got me no where. I've written both of my congressmen in an effort to get their GSA status revoked, and I've contacted the Court Clerk in their area in order to begin the filing status in small claims court. I feel that in America, if something or someone's service ***, you should be able to get your money back. I will not stop until I have what's rightfully mine.