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Pamela R
July 22, 2010
I Cancelled order, received confirmation it was cancelled and a month later they sent the package and charged me account!!
I made an order in April and after no response a month later I inquired about the status. BotachTactical stated the order was on backorder. I waited an additional month and on June 22 I sent an email requesting they cancel my order. On June 23, I received verification that they had cancelled my order. Then on July 19th a package was on my doorstep from UPS. It was my order I cancelled a month ago! It was after hours for the company so I left a message and I emailed them. THey charged my cc $305! I called the following morning and complained stating this was confirmed cancelled and they said I had to ship back the product and wouldn't get my refund until received. They were rude and asked why didn't I just refuse it when it came? I stated I was wasn't home when it came, and why did they send an order that was cancelled and charged my cc? They didn't care at all and said to send it back and once received I would get my money back. They didn't apologize and treated me like I was bothering them. Is it illegal for them to charge my cc after I received confirmation order was cancelled??
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Yebache
June 15, 2010
Worst Company Ever
Not sure how else to put it. Worst experience I think I've ever had with any company. Not like it was a one time thing either. Just TRY to get a hold of them. They will NOT answer their phone and they will NOT call you back like their voicemail indicates. TRY to email them. You MAY get a response filled with hollow promises. Just don't expect a response within 72 hours. More like 2-3 weeks to reply to your emails. That's just how they do business.
My experience with them? I ordered some things and was charged immeiately. Only part of order shipped even though they claimed all of it shipped. After hounding them on the phone and email for about 1 month I got a response via email stating that the item was on backorder and that I could cancel and get refuned if I wanted. I chose the refund option and cancelled the backordered item. After not seeing the refund for 2-3 weeks and hounding them again for some sort of reason why there was no refund, I then get the item in the mail that I had cancelled. I figured, okay, there is no way I'm going to mail this back now because then I'll be out the money and the product. Then about 1 month later I get a call from their customer service. They claim that they already shipped the product and that this one I just received was an accidental duplicate shipment. I explained how they were wrong, (only took 10 minutes for her to understand. geez...) and that I asked for a refund. She said she would mail me the return form and ended the call. Yeah, right. Its been about 2 months and haven't seen anything.
I also tried to contact this 'Dan' guy that hangs out on the forums and tries to put out Anti-Botachtactical fires that pop up everywhere. He claims he will fix things. Guess what, he didn't bother to reply to me. Botachtactical.com is the worst.
DO NOT BE LURED INTO BUYING FROM BOTACHTACTICAL.COM BECAUSE OF THE LOW PRICES!!! NOT WORTH THE AWFUL EXPERIENCE TO SAVE A LITTLE MONEY.
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