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Johny
February 11, 2009
Awful company
When My Elderly Mother received a Bill Notice for Books we did not order or receive I was up set the first time and just let it slide. My mother was in a care facility for physical therapy. Not ordering any books! Then last month when I received a Balance Due Receipt for $47.94. Once again for a book we did not order. I held onto the notice.
many times I tried to find a phone number to call. Nothing on the statement and then when calling the free 1800 number it gives another number to call so you have to pay $5.00 to buy a phone number not even knowing its the correct one. I did get the right one looking on this site 1800-678-5835. I called stated I never received the book nor ordered it and the woman said she would take it off. I asked for her name and phone ext.for a confirmation #to go by.
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Christina Wilson
February 7, 2009
Books received never ordered
I received books from this company that I never ordered, along with a bill. I returned the books to them, certified mail. They have not acknowledged. Instead, they have sent me a bill for the books two weeks after they were returned. What does it take to get them to stop this? A lawsuit? Will this complaint actually result in some action?
C. WIlson
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Becky
February 5, 2009
unrequested books
They sent books that I did not order and are now demanding payment or they are taking it to collections.
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raisa
February 4, 2009
i did not order
I got books on mail, wich I did not order. Company billed me for $49.94
I would like to call them, but there is no phone #
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sheila mcclain
February 4, 2009
keep on sending me books with out me orderingbott
I have asked bottom line books to stop sending me any more of their repeticious books, but they dont. I sent them a note that due to divorce I will be returning to England soon and my bank account is frozen but they still continue.
They dont have a phone number, fax # where I could get hold of them, I found this web page and am hoping I will be able to get a response from them soon as I will only be at this address for a short while longer.
Sincerely
Sheila McClain
ACCT # 544054778
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Jack
February 2, 2009
My 93 yr old Mother never ordered
Books & bills are continually sent with a message attached by K.C. O'Hare my customer service representative saying I need to make a payment installment. My mother is 93 with alzheimers. So I know she never ordered anything. Give it a rest Bottom Line.
You are tryly embarrassing yourselves.
Carleen
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Ron
January 28, 2009
Billing for unordered books
Bottom line books sent me a book I did not order and have billed me $39.00. I returned the book with package unopened and paid for postage to get tracking and and delivery information. They will not acknowlege receiving the returned package and keep billing me. Does anyone have a phone # that I can turn this over to my attorney and let them handle it?
Thanks for any help, Ron
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Cathy Laffoon
January 28, 2009
unauthorized bill and no book
I received a bill three times for a book I did not ever order. I sent back the first two bills with an explanation that I never ordered the Yearbook 2009, nor did I ever receive it! I keep getting bills threatening my credit rating... What do I do now?
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M.Wallace
January 26, 2009
I was billed twice
My husband received a bill for a book that I had already paid and he then paid the bill. Therefore, I now have paid twice for the same book Super Healing. I have written Bottom Line Books but not response. M. Wallace
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Geneaol
January 12, 2009
International #
Retract that International # complaint, OPERATOR GAVE ME WRONG #.
Found Bottom line BOOK phone # 1-800-678-5835. No problem sending
book back they say.
Gave acct # he gave me return address. Should be no problem.
bottomlinesecrets.com
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