i received three books in the mail from bottom line books, which i didnot order. they said that i ordered the books on line. i never order online . if i would order it would be paid at the time of the order. i am sending them back to clarion iowa this week of june 29, 2009. i will take my claim to the state and the senior citizens dept. thank you bert rollins

I received a copy of a book I had not ordered. I took the book to the post office and marked it refused and returned it. I never wanted the book and I never open the package. Now they are trhreating to send it to collection. They say the account status is delinquent.

I did not order the book and marked it refused and returned the book via the Postal Service.

i have already sent payment. in full i don't even like the book but i paid for it. would even like to send it back and get my money back. never to hear from these people again. bottom line book's household magic """don't bill me again i have my cancelled checks"""

I ordered The Treasury of Health Secrets from Bottom Line Books. The books are very informative, But: here is my complaint. The bill does not have an email address or website. No phone number. I do not usually send payment by U.S.P.S. I do most all of my payments via on line banking or phone. I had to search a web yellow pages to find the information I needed. Once I found the phone number: by the way, it is 800-678-5835, I was able to call and reached a customer service associate, who was very helpful, and I was able to makde my payment in full. The CSA was very helpful and courteous. I received my confirmation number for the payment. I asked why there is no additional information on the billing statement. CSA replied, "I get that complaint often and have reported to the company but nothing has been done to change the billing information". This is unacceptable. I work for a company in Customer Service also. I understand the complaint process, my company (which services many states). Listens to what our customers say and make changes often to customer satisfaction. It isn't difficult to add the proper information on a bill or statement. Bottom Line is not a small company and I feel that they should make it as easy as possible for the customer to pay a bill, call for information and submits comments and/or complaints.

I received an invoice from this company saying this bill is for your first and second installments. I have never received any books from this company and if I had ordered the book they claimed I ordered I would have used credit card as I always do