I owed a balance for 2 books. I sent separate checks for both. Both checks were cashed. I received a notice for collection if I didn't pay another 21.97. I had paid 16.97 thinking that was full amount of bill. I called got a run around. Called again got alittle more information found that I did owe 5.00. Wanted to pay it over phone. Told no call back tomorrow 1/18/2011 to speak with special not there today holiday. Called on 1/18/2011. Told call back in 3 days cause she is requesting money to be moved to right book acct call and talk to specialist in 3 days. Can't pay 5.00 balance cause they will take the 21.97 all over again. Wrote aletter of complaint to specialist with given address along with 5.00 check. want it remedied so I can put this to rest and move on. what does a consumer do when you cannot trust the billing office or acounting office of a business?
How do you protect yourself from their shooddy business practices when you paid them and they claim not to have gotten paid or they hold on to the checks and applied late payments that should have never been. What do you do when you talk with representatives who are only given some of the information and can't see the bottom line to fix the problem?