Bounce Energy SUCKS!!! They continue to send me bills with a fluctuating rate AFTER I have signed up for a fixed plan. In the past I call and speak to a customer service reps who have the communication skills of a slug but then call to inquire about the bill I just received and they say that since I am not on the account they won't discuss it with me. News Flash...I'm the one who writes the checks, my husband is DEPLOYED!!! The faster I can drop them, the better. Avoid BOUNCE ENERGY LIKE YOUR LIFE DEPENDS ON IT!

Where to begin?

Had the exact same experience with bounce energy. Worst Company ever!!! I IMPLORE you not to do business with these people. I had service with them for almost nine months and did not have any issues with bounce energy.

During my ninth month of service I was paying my bill online and noticed that they had a fixed rate plan now available through their company which also happened to be lower than my current KWPH rate. I called customer service to inquire into the new plan that was being offered and I was told a rate of 9.8 cent per KWH with a one year contract. I agreed to the terms of the new deal and I was informed by the customer service representative that the proper changes where made to my account, which would take one to two billing cycles to reflect. At that point I was under the impression that I just signed a one year contract with bounce energy for a rate of 9.8 KWH.

So for the next two and half months I went about paying my bill online, which I usually pay a approximation of one month in advance so if I have any money issues that I have a months worth of bills already payed. I know stupid me what was I thinking. Well needless to say two and half months later I receive a disconnection notice from bounce energy in the mail. Puzzled by this because I knew that already payed what I thought would be close to my next months bill, I knew I should have a credit balance and not a late payment balance. I call customer service and I am told that I have a bill past due and that if I did not pay it that my electricity would be shut off. I try to as politely as I can at that moment to inform the CSR that my account online was showing a credit balance of 150.78. The CSR asked for the account number which I then provided for her and she also said that there was a credit balance of 150.78 on the account.

So I am put on hold so the CSR can research the issue with the account. After about half an hour the CSR returns to me and informs me that when I initially called and switched my plan to sign up for the new rate and contract that the agent at that time for some reason set up a entire new account for me on the same address. I was told that they now see the problem and that a ticket would be submitted to correct the issue for me, apologize for the inconvenience, and that I should not worry that they would resolve this in a timely matter.

THREE MONTHS LATER... The issue still was not resolved and I would continuously get the same answer of the ticket is submitted and that it was being reviewed. Numerous personal hours, cold transfers and being flat out hung up on by a CSR who I guess didn't want to answer or was afraid to answer my questions I finally had enough. I told them to cancel my service and that I was done doing business with them. It was at this point that mysteriously the review for my ticket was completed and that they where crediting my new account the 150.78. So being the broken down and weak customer that I was agreed to the credit while continuing service with them.

During everything that I previously wrote about above my only objective was to get the money I had already payed them on my original account credited to my new account. I forgot to mention that on the new account I was set up on the exact same program that I called in to change from that initiated this entire mess. So after a month of recovery time from the previous mess I called to ask why I was still on a variable rate. I know I should have gotten it all dealt with at one time but trust me just trying to get bounce energy to credit you money that you have already paid them from one account to another was enough to drive a sane person insane.

I am going to wrap this up sorry for the rant. But after another month, ten plus hours of personal time and frustration I was able to get the to backdate my rate plan effective to the date at which I initially called and agreed to it for a whooping 80 something dollars. At no point did I ever ask for anything more then what was due to me based on previous payments and the agreement with bounce at the new rate. However in my profession if I ever had a customer that endured this ridiculous service and treatment I would offer some kind of credit to maybe help the customer feel better about my company as well as help alleviate them for the time they had to spend to get my company to fix a problem that was created by my company and not the customer. None of his was ever offered and the overall attitude of the company was to make me feel as if I had done something wrong by simply calling a agreeing to a rate plan and contract that they offered me. ONCE AGAIN I WARN YOU THAT THIS S.O.P.FROM WHAT I HAVE READ ABOUT BOUNCE ENERGY ON THE BBB AS WELL AS NUMEROUS DIFFERENT FORUMS.

ABSOLUTELY NEVER EVER SIGN UP WITH THESE GUYS!!! THEY DONT KNOW THE MEANING OF CUSTOMER SERVICE...THEY WERE SUPPOSED TO SIGN US UP FOR AN ACCOUNT WITH THEM N THEY EVEN GAVE US A DATE FOR THEIR SERVICES TO BE TURNED ON...YET A DAY PASSED AND WE STILL HAD NO ELECTRICITY IN THIS UNBEARABLE HOUSTON HOT WEATHER AND THEY SAY WE DIDNT OPEN AN ACCOUNT WITH THEM!!!HOW PATHETIC!!!
ARE WE CRAZY TO RELY ON A COMPANY WE CALLED TO SET UP SERVICE ONLY FOR THEM TO SAY WE DONT HAVE U IN OUR COMPUTER SYSTEM!!!
BEWARE OF BOUNCE ENERGY DONT BE SUBJECTED TO THEIR UNACCEPTABLY POOR SERVICES!!!

Not only does Bounce Energy bill me twice a month for service, but when I called in the past to figure out why this happens I'm forced to wait a long time for someone to answer the phone and then when they finally answer I always have to deal with the rudest customer service people I have ever encountered in my life.

Now today an ONCOR service guy arrived at my house today to turn my electricity off because Bounce Energy told him to. I talked him out of it – I had already paid ONE of this month’s bills. I called Bounce Energy to see why they sent him out since I paid my bill online through my bank service – well, since Bounce does not accept electronic payments via my Bill Pay service, the bank mailed them a check and they had yet to receive it. I tell this service woman that I can email her a screenshot of my online statement as proof that payment was made and on the way. However, that wasn’t good enough for her, and she said, “When the check gets here we will turn your power back on.” When I replied telling her that they didn’t turn me off, she seemed surprised and retorted by saying, “Well then, we’ll send them back out to turn it off because we don’t have your payment.”

Then she tells me that she will let me talk to her supervisor - though she doubted anything would change – and then I guess she thought she put me on hold. But she didn’t put me on hold. So this is what I hear her say to someone else there in her office; “This guy is a complete [eff]ing idiot! He sends a payment through his bank’s online bill paying service and they mailed a check and he acts like he expects us to just get his payment immediately. Now he wants to email pictures of his bank statement. Plus they went out to turn his power off and he somehow talked them out of doing it, so now I’m going to send them back out there to shut the moron’s power off.”

As she’s saying all of this to whoever, I’m on www.powertochoose.org signing up for a different electricity provider (I’m giving StarTex Power a try). I finally interrupted her rant to her co-worker or whoever it was by saying, “After you get your supervisor on the phone, you should start packing your personal things because when I’m done you won’t have a job there.” She gasped, got real quiet, then hung up on me.
And just to prove I really sent them the payment, I attached the line-item screenshot from my online Bill Pay bank statement that shows this payment went out to Bounce Energy last Monday.

All in all, prepare to deal with a super deluxe load of rude service if you sign up with Bounce Energy.

Bounce Energy Billing Sucks
This month I get two bills two day apart.
Last month was the same thing.
I called & they say that they only send out bills when Centerpoint reads the meters. I have an electronic meter, they could read it every day.
Long story Short, AVOID BOUNCE ENERGY!!