I moved from houston to euless tx and was shopping around for electricity when I ran across Bounce energy online. My experience with them was the worst ever. They Started off by billing me twice each month for the same apartment number, same account number but 2 different ESID numbers. Whenever i called to complain they would tell me that I apparently had to apartments in the same apartment complex. "Who does that?" They have very incompetent customer service managers and associates who keep you on hold for 30mins each and at times will hang up on you when they cannot give answers to your complaints. Please stay away from BOUNCE energy, they are a rip off and a disgrace.

Bounce Energy is ripping me off with poor customer service and no-effort to resolve billing issues. On 7/15/09, I received two separate electric bills for my address, one from Bounce Energy and another from Green Energy. Both bills show different Meter #.

Bounce Energy (June, 2009)
- page 1: "http://img156.imageshack.us/img156/4016/0620091.jpg"
- page 2: "http://img37.imageshack.us/img37/2016/0620092.jpg"

Green Mountain (June, 2009)
- "http://img406.imageshack.us/img406/4549/rebill2.jpg"

I called Bounce Energy only to be told by a Jessica that it wasn't their fault at all, that Oncor gave them the information. Oncor does not serve my address so I went to TX-NM who told me that Meter #85188521 - shown on Bounce Energy statement - belongs to 247 E. Corporate Dr, while Meter #97806865 is 265 E. Corporate Dr. #97806865 is verified by checking with the actual meter itself in my apartment building. #85188521 cannot be found anywhere, not even in the neighborhood buildings.

I relayed that information back to Bounce Energy. Their supervisor - he had a thick Latino accent - said they will issue a refund.

2 weeks went by, Bounce Energy has not resolved the issue. In fact, I'm being billed the next month for the same incorrect Meter #85188521.

Bounce Energy (July, 2009)
- page 1: "http://img35.imageshack.us/img35/496/0720091.jpg"
- page 2: "http://img197.imageshack.us/img197/5752/0720092.jpg"

I called on 7/27/09 about 11:30am. A different supervisor denied any mistake on their part, insisting that all information is correct. I repeated the findings from TX-NM. He hesitated, as if he didn't believe a word of it, and claimed that he would issue an investigation about it. I don't believe anything will be done since 1) I didn't receive a refund despite the claims of the Latino-accented supervisor on 7/15, 2) no action has been taken to correct the Meter Number with the right address, and 3) I’m still getting billed for Meter #85188521 despite presenting proof it doesn’t belong to my address.

To add insult to injury, Bounce Energy has one of the worst customer service I’ve ever seen. Average wait time 15 to 20 minutes. Neither Green Energy nor StarTex Energy took that long to take customer calls, and they are bigger companies than Bounce. Along with the fact that Bounce refused to verify correct Meter # with address, insinuating other parties being at fault (including me as customer) for any incorrect information Bounce has.