Our daughter was registered for enrolment in the Bowen After School Care Program (BASCP) this May. We have paid for two months worth of tuition total ($1386+$75 registration fee) 3 months before the first day of school. Then our family financial situation changed for the worse due to unexpected unemployment. Therefore we concluded that we could not afford to send our daughter to the program. We discussed this with the director, Cynthia Estimer, over the phone on August 30th, 2010. We gave the BASCP two months of advanced notice so that the BASCP could have sufficient time to find a replacement. We agreed on the phone on August 30th, 2010 that my daughter would stay in the after school program until a replacement is found. One September 7th, 2010, the first day of school, 3 hours prior to the formal start of the program, we found out that our daughter was denied entry into BASCP without any form of advanced notice. Director Cynthia Estimer clearly refused to provide the service we have paid for and would not refund the money.

As a consumer, we did everything right to follow the contract. 1) We paid the registration fee ($75) on time, we paid for two months tuition 3 months earlier than the program actually started service. 2) We gave the program two month of advanced notice when we told them that we were opting out. We will continue to pay the tuition if the program cannot find a replacement by the end of October 2010. As a business, Bowen After school violated the contract in an unfair: 1) The company has never provided the service it has been paid to do. 2) The company has failed to inform the consumer in advance that they would not provide the service, potentially put our 5-year-old daughter in danger.