For the worse. I purchased the Bowflex 14 years ago. I have constantly had to replace the wheels on the seat. They are poorly designed. The unit itself has worked well. My complaint is that the company no longer makes this model and the new models are looking flimsy. In other words, in my opinion, they have changed. I would be very wary of doing business with a company that will not stand behind it's product. Oh, by the way, they used to change the wheels for me for free. Now, they say, the wheels, which are poorly designed, are a wear item and they cost $40 every 4 to 5 months to replace. Something is not right about that. Eventually, they will stop providing them altogether and I will have to throw the machine out. The phone rep said I ought to think about upgrading. Hint, hint. In other words, Bowflex, is trying to sell me some new junk. I am very disappointed. Go elsewhere.

When I called and talked to the sales rep, I asked if the Bowflex would come with everything I need to put a training program together. When you get the Bowflex and put it together and then watch the training dvd. You find out you can purchase a training dvd or other training material after dishing out almost $2000.00 You would think after spending that kind of money the reps wouldn't have to be dishonest to people buying equipment. When I got the equipment home also the special financing deal they offer is only good for a year. What they don't tell you is that those $10 -$30 monthly payments jump up to over $150 per month after a year if you don't get your home gym paid off right away. so beware.

I participated in a 6 wk free trial period advertised by BowFlex. I received my home gym. Despite telling the rep I wasn't ready to place order. Was only calling for the specs of the home gym and find out price if I decided to keep. I said that at least 2 to 3 times. The rep made me feel as if I had to order after my cred was approved.

He told me didn't matter, I could just send back and I wouldn't have to pay. He told me all I had to pay was shipping back.( Not for their cost to ship to me, that was not made clear) I was getting bills before my free 6 wk trial period was up. Was told to disregard since I was returning product.

Got another notice stating it was now up from $20 to $80 because of late fee's. Had to pay to keep off of credit report. I was told upon receiving the gym I would be fully refunded by check. It cost me a total of $80.00 in payments. It cost me $211.76 to ship back. And now their charging me $135.24 for their cost to ship me the gym.

At first they told me it was to cover the missing pieces to the home gym(UPS lost one of the box's. How do you lose a 4ft 75lb box? I dunno), then later I was told it was for their shipping cost. So now if the Better Business Bureau doesn't step in to help me? Or the Attorney Generals Office when I can get my complaint filed I will be out a total of $427.00.

And my $80.00 that was to be returned? Well I was informed that it was applied to my bill, and left me with the $135.24 total. I have learned a hard, expensive lesson. One I could not afford. Was hoping to get refunded before Christmas. Not going to happen now if at all. Stay away from ordering anything from BowFlex or Nautilus. Their hand in hand.

Does anyone know if what they are doing is legal? How can they close our accts and then keep billing us the interest. Payments don't post on time, and then we get billed the delinquency charges. We recvd a phone call today saying our acct # didn't match. Our statement said payment was recvd on time, but they are now saying it was returned do to wrong acct # and now have to pay a delinqueny charge and a return charge. What a crock!!!