I went to this shop for an oil change thinking I would try to keep my business local as I live in Bowness.I had heard from people in the area that the owner isn't the best kind of chap, but thought it wouldn't affect the service I got.While they were changing my oil the "tech" produced what he claimed was my drain plug and said it was stripped and needed to be replaced.I had done the oil myself last time and therefore knew fullwell the plug was just fine.I even looked at the plug he showed me and could see no sign of wear.The guy insisted the plug was shot and said it would be eight bucks to replace it over and above an already 55+ dollar basic oil change! I told the guy that was way too much for a plug especially considering it didn't need replacing.As I told the guy this he chucked my old plug down to the kid underneath my car (who sounded like he was 12 God knows what qualifications he had to be working on my car)and proceeded to deal with me for the rest of the time with a short and sassy attitude.I'll never go back and neither will anyone I know.