This station has been poorly run for over a year now.Every time you go in, 3 to 4 pumps are out of order, there is no receipt paper for pay at the pump transactions. Now the latest, when I insert my BPcard the message comes on "See attendant". The attendant who doesn't speak English, wants to hold onto the card until you are through pumping gas, but you first must give the amount you wish to purchase.
Since I always fill my tank, I don't know an amount.
When you do find someone to complain to, the answer is always "We're new owners, it will be fixed next week" Next week has never come.
All other brand stations I patronize still have pay at the pump convenience - and it is showing at this station, as there are always very few customers anymore.

Station is very filthy, my son used the bathroom & told me "Don't go in there"...readings on pump are unreadable, plastic is old & faded.

Have been a patron of BP gas for many years. Went to a different one than usual. On Hywy 280 and Rt 119. near Grey Stone area, had to leave $40.oo with attendent. Told him we didn't know how much the tank would need, just wanted to fill up. Before we could stop it, it ran over and ruined a good pair of shoes and my husband's trousers. Went inside and the attendent, told us indignantly that he set it for $40.00 worth. We usually know when we have enough because the pump automatically stops. This one didn't. We are not wealthy people and don't often purchase an expensive pair of shoes and it is a shame to have these ruined. Have put the trousers outside hoping the odor of the gas will dissapate. With the attitude of the attendent, I can asure you we will not be purchasing BP anymore.

Check this out. Go to the gas station for a pack of Marlo's Boxed and $5 dollars of gas to top off before, I took off for work this morning at 6:45 and ran up on a line outside the window of the gas station. There's an impatient woman in front of the line waiting on her change. As she's waiting on her change she's muttering under her breath and needless to say she's ready to go. The woman behind the counter, Haitian-American I assume, based on her accent is taking a bit long to hand the woman her $4.00 change. As I am approaching the front of the line, a young man to my right is soliciting the woman for $.25 to which she quickly stuffs her change in the purse and walks away saying that she hasn't it to spare. As she hustles away, I ask the woman behind the counter for what I came there for. She couldn't understand what I was asking for (of course I said Malboro Box Lights-not Marlo's like me and my friends call them) and even as she charged my card it came back declined. I told her that the machine is mistaken because I know what is in my account. For me to try again, she opened the front door that had been locked, possibly due to the loiterer outside, and recharged me-declined.

By then, Im pushing it to make it to the 826 by my deadline and told the woman to cancel everything, I'm running home to check my online banking and then call the bank to discover the mystery behind these declines. I push my empty chevy back home, checked banking-money is there...called bank-mystery solved. The silly fool was charging my account $100.00 dollars, instead of 10.00 and that debit card was just charged my light bill so the limit was $80.00. So I drive back to the store-- and politely told her, "Ma'am, you were charging me $100.00 dollars, not $10.00."
"Did you see a receipt? I no charge you $100.00 dollars."
"No Ma'am I didn't say you charge me, I said you tried to charge me $100.00"
"F--k you, bitch"
I was in shock. The woman cursed me out after attempting to correct her mistakes and my only goal had been to come back and make my purchases because I was already late for work as it was. I F-in lost it and I let that heifer have it.
Needless to say, I want to call BP, are their workers so underpaid that even threats of loosing their jobs in this economy doesn't phase them at all. That, you know what, all but laughed at me behind that glass. But not before she ate some final parting words from this bad mamma jamma.

BP NEEDS TO GET ON POINT AND HIRE PEOPLE WITH MANNERS AND RESPECT, THERE ARE ALOT OF GAS STATIONS IN AMERICA, ESPECIALLY W. DIXIE HWY. NO ONE NEEDS TO PUT UP WITH THIS. THE GAS IS NOT EVEN THAT CHEAP. IF IT IS A FRANCHISE, IT NEEDS TO MONITOR THEM A LITTLE MORE CLOSELY TO SEE WHO OWNS THEM AND WHO WORKS IN THEM.

On 3/29/2009 at 17:09:57 I came into, a once regular shopped, Bp gas station (Site Id: 6997761). I used to come into this shop every 2 days and buy a pack of cigarettes and fill up my gas tank. That is until I came upon the utmost disrespectful and horrible excuse for customer service, I have ever experienced in my life. On this particular evening, I went in as usual to purchase a pack of cigarettes. In a hurry, I grabbed my belongings off the counter, but accidentally left my purchase on the counter. Getting into my car, about to pull out of the convenience store, I realized what I had done and turned around. I waited patiently in line to speak to the gentleman at the counter.
I apologetically explained to the gentleman that I was just in the store and left my cigarettes on the counter. I pulled my receipt out of my wallet to show proof of purchase and he refused to look at it. He told me that he was not responsible for my cigarettes. He was very nasty to me and the situation. He told me that his job ended as soon as he scanned the cigarettes into the computer, that he quote, "didn't take my cigarettes." I explained to him, that I was not accusing him of taking my product, I was simply stating that they were not taken by they consumer off the counter, and I would like to take the product that I rightfully purchased home with me. He chuckled under his breath, and mimicked, "I don't know anything about your cigarettes. There were people in line, maybe they took your ." I again tried to explain to him that I was not accusing anyone of taking them, I just wanted my product." I attempted once more to show him the receipt that I was in the store not even 2 minutes ago, and he again refused to look at it.
I asked to speak to his manager, or get a number to a corporate office. He laughed and said there was no corporate office, and that the manager was not in. I asked him to please write down the name of the manager and next shift he would be working. He said his name and turned away from me. I asked him a second time for the manager's name. He then said again, "I didn't take your cigarettes, you can come around the counter and see for yourself." Pointing to behind the counter. I stated again, "I never said you took then sir, I am simply displeased with this level of customer service, and I need you to write down the name of your manager." He finally pulled a piece of receipt paper from the register and wrote down the name illegibly. All I can make out is his name starts with an S. and his last name is Patel. The gentleman at the counter's last name was also Patel.
I am absolutely stunned and infuriated with what happened on this day. Bp, may be a franchise company, but this is a well known named company. A company which should be represented with pride and respect towards their customers. With a time like this in our economy, I can not believe that a paying customer should be treated with such disrespect. Especially a regular customer like myself. As far as I am concerned this is stealing and is a racial discrimination, and this will not be tolerated. I expect resolution on this matter immediately. At this point, it's not even the price of the cigarettes, it's not even that I paid for something and was not able to leave the store with the item. It's the principle. That gentleman working was wearing a logo on his shirt. A logo representing a company. A company that should not be represented in such a shameful matter.