I purchased a pallet load of BP shingles from Totem Bldg Supplies in April stored them flat in my garage until about a month ago. When we started using them, we found in sealed packages we were getting ripped shingles from the tab toward the other tab. We are about 1/3 done the roof and I have at least a full square of defective shingles. I e-mailed BP Quality Assurance with the problem-no reply.Anybody else with simular expieriences?

Last night I went to the BP station to purchase gas. I had a quarter of a tank of gas; my car has a gas capacity of just under 14 gallons. I purchased $10.00 worth of gas and got a quarter tank of gas. Gas currently is $1.91. At that rate it would cost $40.00 to fill up my tank. That was the price I was paying when gas was $3.50 something cents.

This gas station is ripping people off.

I filled my car up from diesel pump only to break down 15 miles away from petrol station, i phoned petrol station to be told that there had been a green unleaded sticker on the pump which was not there when i filled car I know that there was no sticker on the pump. This has caused me great inconvenience as i have had to spend money to rectify this as well as taking time off work .

Gas Pump Calibration:
I went to this station on an empty tank that takes a maximum of 12 gallons to fill. The gas pump read 13.152 gallons when I was finished filling up. Therefore, the pump I used was not calibrated correctly.

Abusive Attendant:
When I reported this calibration error to the attendant and asked for a refund of the overage amount, he condescended to me, saying that I "hadn't counted the gas that went into my engine" and I "hadn't even read the pump gauge". Then he forced me to tell him how the pump was improperly calibrated, so I explained my reasoning.

While I was doing so, he began to interrupt me, saying that I didn't know what the f**k I was talking about and that it wasn't any f**king business of his. So I asked to speak to his manager. He called his manager on a cell phone, but there was some difficulty in communication, and he had to call again. The difficulty reoccurred, so he told me that the manager was going to call back on another phone.

At this point, I asked whether or not the station was independently owned or owned by BP Petroleum. I told him I would be happy to address my complaint to the corporate office. I also offered to address my complaint to the MDA Fuel complaint line. He said he would give me all of those numbers if I wanted them, and then his cell phone rang again.

When he answered it and identified the person on the other line as the manager, he told the man, who he called 'Mike', that he didn't know what the f**k I wanted, some s**t about a gas pump, and I was "going f**king crazy on him". Then he began to speak to the man in Arabic. When he tried to hand the phone to me a few seconds later, I told him I didn't want to speak to 'Mike' after having been set up for failure in a language I didn't understand. He told his manager that I was crazy, that I didn't want to f**king talk to him now, and hung up.

I paid for my gas and asked for the promised telephone numbers, whereupon the attendant told me to "just get the f**k out." I repeated my request, and he said "I told you to get the f**k out, so get the f**k out. Get in your piece of s**t Ford Focus and get the f**k out." When I turned around to leave, he shouted "I hope you fit through the f**king door."

Obviously, I was deeply concerned about the incident. I called the Ann Arbor police, and it is my understanding that they sent officers out to speak with the attendant. I also plan to call the MDA Fuel line and the BP Consumer Relations department tomorrow morning.

For your reference, here are these numbers:

MDA Fuel: 1-800-MDA-FUEL
BP Consumer Relations: 1-800-333-3991

Should you need the police after doing business with these people, the Ann Arbor Dispatch number is: 734-994-2876

Obviously, I would advise against doing business with them at all.

I have been a dedicated customer for 1 and 1/2 years. I am there every day and welcomed gracefully by Larry, I stopped in there this morning to purchase cigarettes and was refused service as I was accused of giving the C.S.R. crap the night before!!! I was so shocked, as I had not been there in 2 to 3 days, Larry, the manager had waited on me the last time and treated me with all respect, he knows me and can confirm that I am A VERY respectful customer and have never been rude to any one. I expect to be apologized to by your shift from 7/09 /08! I am so dissatisfied by the way I was treated and plan to call the BBB to report this incident. I tried to defend myself, but was made to look like an Ass in front of other customers, You can believe that ALL of my co-workers whom stop there almost every night will never support your station again... Please call me at 1-513-604-9897 to discuss this matter any further.

Sincerely,
A VERY UPSET CUSTOMER!