BPL Mobile Communications
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Category: Services
Contact Information
India
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BPL Mobile Communications Reviews
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July 19, 2006
Delayed refund for a Year
I had BPL mobile post paid sim with STD facility. On discontinuation, I was supposed to get refund of 2000 rs. I had changed my address of communication and submitted a 'change of address' request personally to BPL office. For one year I have not recieved any refund, on enquiry they say they have send draft to old address. The draft was handed to some unknown person as the signature on recieved receipt are not mine. No one is doing anything about this at BPL office. Although thedraft has not been encashed, they refuse to issue a new draft. This is sheer carelessness on part of BPL mobile. Can I do anything about this?
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July 19, 2006
Customer harassment
I had bought the Alcatel mobile phone during my service in Kenya but during my return to India the network key was not opened. I contacted the Alcatel authorized dealer to do the needful in Bangalore. After two months it was found that the mobile phone was found un-attended . In frustration I took the mobile phone & gave the phone to another authorized dealer, unfortunately it was the same dealer.
After one month it was found that the net work key was not opened. I was told that the mobile phone had been sent to delhi & it will be given next day. In frustration I lodge a complain to nearest police station for the customer harassment.
The police came with me to the shop & found that the phone is still in house & not sent to Delhi. This is sheer harassment. I left the shop & told the policeman to lodge a complain against the shop but the police station refused to lodge a complain. Kindly advise how to lodge a complain against this shop for customer harassment to the consumer court.
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July 19, 2006
Free Talktime not added till date
BPL is now getting on my nerves.
I received SMS from BPL Mobile abt 2 months ago tht i will get RS100/- worth talktime free if i refill for over 785/-. I have not received this amount till date.
I called up 555 but to no avail, they are not ready to help me at all, they keep me on hold for over 20 minutes.
The supervisor Francais at Malad call center told me tht he confirmed with the technical dept and said tht this amount was added on the 13th May 2003.
The supervisor Aasif at Malad call center said that this amount was added on the 24th April 2003 according to the same technical dept.
The BPL Mobile Gallery at Nepensea Road behaved poorly and stated that theis computer records state that the amount was credited to my account on the 13th May 2003.
I HAVE 3 DIRREFENT BPL REPRESENTATIVES GIVING ME DIFFERENT ANSWERS.
I HAVE NOT RECEIVED THE 100/- FREE TALKTIME TILL DATE, THIS IS THE FACT.
The technical dept pulls up incorrect information I am sure. To prove this, the only way left is tht you guys pull up all me call records in the last 2 months and the refill updates and its a challange to BPL that this information will not match with the above BECAUSE THE AMOUNT HAS NOT BEEN ADDED AT ALL.
Pull up the call records and tell me, this is the MOST UNSATISFACTORY ANSWER FROM BPL.
I rather switch to Orange than accept contradicting statements from BPL.
Your 555 service call center in Malad has irrated me all times, there is NO HOLD PROCEDURE. We are kept waiting for above 12-15 minutes, if they do not have an answer.
To add to this, I HAVE ALSO NOT RECEIVED MY 2 FREE PEPSI MESSAGE AFTER THE 370/- REFILL, 555 ASKS ME TO GO TO GALLERY WITHOUT THE MESSAGE, GALLERY ASKS ME TO GO TO MAHIM BRANCH? Is this Customer Satisfaction??? Sorry to say NO.
BPL be prepared to resolve this problem ASAP or loose out an old valuable/genuine customer.
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July 19, 2006
Overcharging
I am a subscriber for Mobile Phone Service from BPL MObile thru Cellphone No. 9821527743.
Since beging of subscription, I noticed that BPL Mobile frequently billed me for the services that it did not offer and or levied me for a new service which I have not asked for.
1. I had opted for Popular Roaming but did not get calls or could make calls from the phone from outside Mumbai?
2. I had not asked for itemised billing beyond their free offer period of 3 months and was charged for itemised bill.
3. The limit for Popular roaming in terms of Geographic coverage has not been advised so far but on enquiry I was informed that it covers only a few states of the country and it has limitations.
I have asked the cellular operator to refund tha charges levied for the services not provided to me or service charges levied to me for the servvices which I had not opted for. Thru a fax message about 20 days back but so far there is no response and therefore this mediation/intervention is sought. The cellphone is asked to be de-activated and hence I am not receiving any service from this operator currently.
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