My family has been without a refrigerator for about 2 months. Efforts to repair the refrigerator by Brandsmart can best be described as ridiculous. We have repeatedly contacted Brandsmart customer service to at least speed up the delivery of the part and repair. Managers, customer representatives or who ever we talk to has failed to exhibit an ounce of urgency. We constantly get the same reply "we ordered the part, we can not predict when it will arrive, once it arrives we will then schedule someone to come out to make the repair.

This adventure started with these statements some 2 months ago. A service tech finally got the part and scheduled a visit to make the repair. He came installed the identified part. Quess what? The refrigerator went back to the same error that same night. Called Brandsmart to inform them of the problem. Brandsmart when finally reached states it will have to send someone out to check out the refrigerator. Granted the same error that appeared the first instance is the same one we have now. Still Brandsmart states it must send out someone never-the-less. The person comes out makes the same diagnostic and has to order the same part again plus some other part.

It appears that rather than order everything needed to make the repair Brandmart attempted to use the old, I'll try to take the least expensive route and see if this works. Granted we were already told by the tech that there maybe other parts that need to be changed. We have repeatedly contacted Brandsmart to get the refrigerator repaired as quickly as possible. However, good customer service is not something Brandsmart practices. This culture extends from the customer service representatives to the Managers.

I have been very disappointed in the service provided by Brandsmart and assure you that I will never purchase merchandise from this company ever. Everyone I come in contact with wishing to make a major purchase has been pointed in another direction.

It is a shame that a company such as Brandsmart has the caliber of bad customer service exhibited by my experiences. I will advise anyone thinking about making a major appliance purchase to shop and make the purchase from some company other than the "really bad service" company Brandsmart. Anyone in need of service from Brandsmart..good luck and I hope you have a backup because it may be a while before it's repaired.