I reapplied for an instore credit card from Brandsmart and was denied. A few days later I received a letter from GE Consumer Finance saying they needed more information from me. I sent them a copy of my most recent phone bill and a statement of income verification. It has been 4 weeks and I have not received a response. They gave me no phone number to call to follow up.

Beware of BaitnSwitch Mart !!! Brandsmart is a joke! Brandsmart employees sell you a Warranty package that they tell you covers up to $2500 for Parts and Labor on a particular TV. Then when a lamp burns out, the pathetic Warranty company that Brandsmart uses tell you that it is not covered under the Warranty and that I should have purchased a Lamp Warranty. A separate warranty to cover another part. WTF ! Does Brandsmart really believe their employees will explain that their are 2 different warranties. Hell, their employees probably don't know that their is separate coverage. Hoodwinked by a low class retailer !! I will never purchase another product from Brandsmart again, PERIOD !!

BUT "MY POLICY" IS THAT I DON'T CALL VP's JUST LIKE "YOUR POLICY" IS YOU DON'T ISSUE RAIN CHECKS WHEN YOU FALSELY ADVERTISE A PRODUCT!!! BAIT AND SWITCH MART!!!

I purchased a Frigidaire Refrigerator on 7/5/08 it was delivered to my home on 7/8/08, I live alone and I went on vacation 2 days later on the 10th and was back home on 7/30/08, shortly after, i noticed that the panel around the water and ice dispenser on the door (outside) started to separate from the fridge, I visited a friend who had the exact same fridge for only a few months and she was having the exact same problem on hers. Since this seem to be a problem inherent in this line i told Brandsmart I wanted to change this fridge and get a different one, I was told that because it was a cosmetic problem and the 30 day return period had expired they would not do that, but they would send a tech to look at it and glue it back. When the tech came I told them I wanted to change the fridge not glue it as this is a $1600 brand new fridge and should be in perfect condition. A few days later I noticed there was frost accumulating inside the freezer around the ice dispenser. When I contacted Brandsmart, I was told again they would not change it, but would send another tech to look at it. I have contacted the company directly and have gone to the store and spoken with the saleperson and the manager. Nothing has been resolved, I paid a lot of money for a new fridge not a refurbished one, this store is making it difficult in the hopes that i will give up, its not right.I feel that as the consumer i should have some rights also.