I ordered a Halloween costume on Oct. 14 but had still not received by Oct. 26. Had to call THEM to find out they didn't have it in stock. Ordered another size which they said they had. Two days later still did not receive package and had to call THEM to find out they didn't have that in stock either. A huge waste of time and hassle. This company DOES NOT COMMUNICATE with the customer to let them know anything. Website is vague, too. Now we have no costume for Halloween as it is sold out everywhere.

I ordered a costume for my child for Halloween. When I opened the package I could tell immediately it was going to be too small. I ordered size 4-6 yrs. My daughter is 4 years old and wears a size 4. It looked like a size 2. I had her try it on anyway and it was indeed too small. I called to return the costume and was told I would be charged a 20% restocking fee. I asked to speak to a manager. After holding for more than 5 minutes I was told by the manager that they would absolutely not waive the "restocking" fee because it was a seasonal item. I told them that was ridiculous since it was being returned over a month before the holiday. I've ordered online many times and have never had an experience like this. Outrageous!

I ordered a tool belt and gardening gloves for my son from Brandsonsale.com. When the order arrived I received a train engineer costume and train engineer gloves. I immediately called Brandsonsale.com to tell them of the error. It was a Friday night and I feel like I spent the entire night explaining to these people what happened. They called back that night because they had "one more question". I returned their call but never got a response. So, Monday morning I called them again to get a special number to return these items. I was told I was expected to pay the shipping fees and I would be reimbursed. Also, the items I had originally ordered would not be sent to me until the WRONG ITEMS were returned. At this point I felt like I was the one who was at fault and had to remind them that THEY sent the wrong items. They could care less and told me that was their policy. So, I sent the items back (at my expense). The items were received at Brandsonsale.com on October 10, 2006. It is now the evening of October 17, 2006 and it has still not been credited to my account. Talk about great customer service. They claim to care about their customers and know that customers have a right to choose who they do business with. I recommend everyone to stay away from them. I did nothing wrong but have now been charged over $80 for two items which cost around $40. Plus, I have a feeling I will have to be the one to remind them to credit my account. The customer service people are not only idiots, they're rude people who don't understand how important it is to treat the customer with respect. Again, Brandsonsale.com. Not a good choice, and not really great prices either.