I went through the drive thru in Garland, TX store #61 on 1/16/11 and ordered a number one. I gave the attendant exact change and she did not give me my recipt. It clearly states on the outside of the drive thu window that if Braums fails to give you a cash recipt then you are supposed to get a $5 dollar certificate. I drove off and realized that I did not have a recipt and went inside the store. I explained that i did not get a recipt. The cashier went and got the recipt; I asked him if I get a gift certificate. He then got the mamager and the manager said that they could not honor the gift certificate because Braums still had the recipt. I explained to him that I had already driven off and come back, and his reply was that what he learned in training was that if Braums still has the recipt in their possesion they will not honor that cirtificate. Im not sure if I will ever go back.

So i just went to Braums on camp bowbie in fort worth Tx. And i orderd i think its the number 3 the jalepeno jack. And first they were rude so i get to the first window n my total is 6.92 and i gave the lady a 20 n she gives me 8 dollars back now idk how it went from 6.92 up to 12 dollars and she doesn't even give me a receipt. So i go to the next window get home n open the sandwich up its was full of jalapeno peppers like a hand full was just throwen on there. Worst service ever.

I work in fast food, at chick-fil-a, which serves breakfast until 10:30 am. At our store, we do allow people to order lunch early if they are willing to wait. I was so disappointed to walk into braums one morning and be denied lunch because it was too early. I asked if they would make lunch if people specifically asked for it, especially since they were slow. Still they refused to serve me lunch. It's so disappointing to see that customers are treated so poorly in such a large chain restaurant that it so popular. Braums, please look at the example of businesses around you who are known for their excellent customer service, or you'll continue to lose business. Thanks!

We have a nearly new store in Elk City Oklahoma. REally sad to see it getting dirty and not being cleaned up. Sitting at one of the booths, we say dirt on the window ledge and the blinds were filthy. Please do some checking and keep it clean.

I would like to voice my complaint and frustration about the service at the Braum's Ice Cream and Dairy Store in Tulsa, OK. On Garnett Rd. My husband, daughter and I made a special trip for a meal and ice cream treat at this store. When we went inside there were several customers randomly standing around the counter in no special order. We got in, what we perceived to be, the line behind the two signs that stated 'Order Here'. Customers continued to come in and were and were repeatedly waited on at the ice cream counter while my husband, daughter and I were standing right at the cash registers under the "Order Here" signs. We noticed people getting frustrated and walking out of this store because of the chaotic way of making an order. They were only interested in waiting on customers who were crowded around the ice cream section. Which was Not a noted order section. There were 3 or 4 staff members who only catered to the ice cream counter customers and totally ignored the cash register order lines. There was one man, whom I perceived to be the manager, who spent the entire 20 minutes we were at this counter with his back to us making a milkshake and talking on his head set. Not once acknowledging the customers right behind him and under the two "Order Here" signs. I do not remember how many customers were lost that night, but I do know one of them were us. We will never return to this location ever again. I'm not certain that I ever want to give my business to any Braum's locations if this is what I can expect for service. I will take my business elsewhere and get treated the valued customer I am. My guess is that this company does not want or need the business of anyone that is not ordering ice cream first. We were planning on eating at this establishment and enjoying an ice cream after our meal. As it was we left and had a very nice meal at the Tally's Food Cafe farther down the road on Rt.66. Thumbs down on this establishment. You have lost a very good customer and we will not be recommending this establishment to any of our friends.