Bray and Scarf

I have been having refrigerator issues we have been experiencing over the last year. When we first purchase our refrigerator I was ecstatic. We were very impressed with the service that was given when we purchased over several thousand dollars of appliances. We purchased the service plan because we felt we would receive adequate service if there was a need. Well, we have had problems with the ice maker within a week after receiving the refrigerator and made several calls to have it remedied. We have had the ice maker motor replaced two times and now we are working up on the third time. We also had problems with the freezer door adequately closing. Most recently we had to deal with an odor that was coming from the refrigerator which later turned out to be some type of bacteria which however, we had to wait over a week to get service and we had to deal with the stench. The later part of last week and part of this week we dealt with the closing and opening of the ice maker door every 15 seconds which would wake us up in the middle of the night and irritate us during the day.

The technician did come out yesterday and stop the noise but our refrigerator has not been cooling the food for over four days so all the food is spoiled and we again have to be out of a refrigerator until the part can be replaced. I feel like we have the refrigerator from hell. In the meanwhile, there is not a discussion of at least giving us a replacement refrigerator until installation of the part or total replacement of the refrigerator. What are we suppose to do until then??? Mother’s day is on Sunday. My daughters High School Graduation is next week and we have guest expected in town and we are having a party. How are we supposed to maintain food in our household. Are we expected to eat out every night and where do I send the bill.

I want satisfaction, now. I really do not want to pursue this legally but I am very frustrated at this point and I will.

Sincerely,
Pamela Gaines