|
June 20, 2008
Terrible experience
Poor service. Extremely difficult to schedule an appointment. First appointment required me to be home from 11 to 2, arrival time 5. The rep told me if the repair did not work to call and he would return with part. Called and made request, and was told to wait a week for a return visit and that rep would be here with part. He was sent to the home without a part, because the scheduler did not put the request through a manager. It has been approximately a month since the first call and I don't have any idea when this will be repaired if ever.
|
|
|
June 10, 2008
Service complaint
I purchased a Bosch oven from Bray and Scarff and the electronic components went batty 9 mos into (infrequent) use. 3 trips from the (nice) service tech have failed to solve the problem. The Customer Svc dept relies on me to call them to tell them the problem persists. Their answer is to schedule yet another tech to visit my home. This even though the original tech told me he has swapped out ALL the relevant parts. My requests to speak with a Mgr has gone ignored 2xs. They say he'll call and never does. Makes you wonder about the sign in their show room that states "if we can't fix it, we'll replace it".
|
|
|
October 16, 2007
Buyers beware!
Bray and Scarff - www.brayandscarff.com
I bought an entire new kitchen from Bray & Scarff (SubZero Refrigerator, Viking Cooktop, GE Trivection Double Ovens, Bosch dishwasher, SubZero undercounter refrigerator/freezer). I even paid ~$1,200 more than a "big box" store because my Saleswomen was extremely helpful and she assured me that Bray and Scarff stands behind everything they sell). My first call for service for the undercounter frig (it wasn't getting cold) resulted in the serviceman telling me "I have never seen one of these, I don't know how to fix it"... I called another repairman. My second repair call attempt on the big SubZero Refrigerator started out with me being told by the repairman that he only comes out to confirm that I have a problem. He read the same error codes on the frig that I did to the Service Rep when I called and that someone else would have to come out to fix it, which would be 5 days later. (I have lost food twice, because I had stopped at the grocery store to restock what had spoiled because, silly me, I thought my refrigerator was going to be fixed on the first visit.
I called their service department to question why a Service/Repair Company does not carry repair any parts, and was told that EVERY repair call will take at a minimum TWO visits. One to verify that there is a problem and another to possibly repair it! If they can! Buyers Beware! Had I chance to purchase again, I would NEVER buy from Bray and Scarff again.
|
