The Hidden Camera Speakers w/Recording (DVR) did not work. I placed a call to customer service. They could not help me and told me to contact the manufacturer. I did. The manufacturer wanted me to go through more than I thought necessary. Installation should not be this difficult. I received an RMA for this product and another that I though was cheaply made and returned them immediately. They were in the same box when I returned them. I received a credit for the second product but not the speakers. They said the speakers were in a damaged box. The box was in excellent condition when I mailed it by UPS. I received the speakers back the next day by FedEx - in that damaged box. I took pictures and refused the package. I have left three messages with a manager at BrickHouse and have not yet received a return call.

I have filed a dispute of the charges through my credit card company. Oh, AND they charged me on the return package of the speakers in the damaged box, which I am also disputing!

I recently bought the child locator from Brickhouse security. It is advertised to help you find your child if they get lost. It doesn't. I tested it out on my husband at the mall. We split up and I tried to find him using the locator. It didn't work. It is advertised to work within a 600 ft radius. It doesn't work out of a 2 ft radius. It was a big hassel to return it, and then they charged me $50 to return it. I am so upset.

Brickhouse Security is in the business of coming up with unique products, producing them WAY below par and over-charging. Either the products do not work or they are junk. For instance: The Child Locater device, USB Media Pens, Cameras, etc. Their return policy requires an RMA number to be obtained within 5 days. This means you probably wont know if it needs to be returned until it is too late. They know they make junk, so they will not stand behind it. Beware of Brickhouse products!!!