If I could rate this store a zero I absolutely would. Hands down the worst experience with a bridal shop I have ever encountered! DO NOT USE THEM if you value honesty and accurate results.

I ordered my bridesmaid dress on February 20th which was a Sunday, so I was instructed to call them back on Monday so that they could contact the designer for timeframes. I called on Monday and was told that the dress would not be in until the first week in May if I did not put a rush on it, so I told them that I would need the rush because the wedding is out of town on May 16th, They said they woud add to my order and that my dress would be in the first week in April.

I did not hear from them the first week in April, so I placed my first of many calls to them on 4/12. I was told that the dress had not come in yet, but that they would call the manufacturer and call me back; no one called.

I called again on 4/13 and they said that the dress would ship the following Monday and would be in by the end of the next week (4/21-22) and they would call when it came in.

I called again on 4/25 because I had not heard back YET AGAIN and they said that it didn't come over the weekend, but that it would be in the afternoon shipment and would call when they got it.

AGAIN no call back, so called again on 4/26 not in said they would call manufactuerer and call back. Nothing. Called again 4/27 spoke to Cherish - no one ever contacted the manuf. would call me back. by noon, but didn't get a call so called again and they said it was shipping, but they were not allowed to release tracking numbers, so I asked to speak to manager (Rebecca) who was "out running errands and would call me back", but never did.

This same back and forth went on until Saturday 4/30 when I finally had to have my husband take over the phone calls because they said that my dress had been delivered to a PUB in Tempe somewhere and they couldn't find it.

They finally found it that afternoon and I had the bride go get it for me for fear of what they would do with it if given the opportunity. Laughably, they still asked if I wanted to schedule and alterations appointment...FAT CHANCE!