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G Wink
August 2, 2010
Not honoring rebate
When I signed up for Comcast through Bridgevine, they had told me it would take a while for the rebate to arrive. I am a patient man and I know they say they are busy but after 3 months I contacted them to find out where it was. They then told me that I had 90 days and was so I had missed my time to file.
This filing thing is stupid, they have all my information but it would be too easy for them to send out the rebate. They make people file so that mistakes can be made and deadlines can be missed and then they do not have to pay out.
I lost a $275 rebate and a free router.
AVOID BRIDGEVINE or record all your conversations with them because their story changes once you sign up with them.
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Chinchin
May 4, 2009
Not honoring Rebate
I ordered cable services for Comcast online. I was promised a rebate for ordering the triple deal. When I submitted my first month bill as instructed, I received an email first, then a postcard stating that my Comcast rebate was invalid because the receipt submitted was dated prior to the qualifying offer. This is not true, however I am diheartened after reading the numerous other complaints on your site. Not sure if submitting this complaint will do any good, but it may save someone else from being defraud.
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October 7, 2008
Liars!!!
I signed up for Comcast on August of “08” through Bridgevine. I had been shopping around for the best deals and finally found Bridgevine that “beat” everyone. Their website offered double play (cable & internet) for $66.00 for ONE year, connection fee of $49.95, versus everyone else for 6 months term only. I thought it was too good to be true…so I called and verified with a live rep before signing up…she confirmed all was correct including rebate offers. She said that our conversation was being recorded!!! So…I get my 1st Comcast bill….terms were for 6 months and connection fee of $79.95!! When I called Comcast they said it was standard connection fee for having two services connected, (which Bridgevine knew I was getting …DUHHHH it’s called double play!!! yet I was given the price of $49.95)…. Comcast continued to say that they had nothing to do with what Bridgevine, (their authorized dealer) promised me….so Comcast & I called Bridgevine on three way …Bridgevine confirmed my promised terms but yet nor Comcast or Bridgevine want to take responsibility….my complaint was “being sent to corporate” by Bridgevine… Comcast & Bridgevine promised returned calls by supervisors once my case was reviewed, I called over 15 times, they called me back NONE!!!
Now October 7, 2008… after still not hearing from anyone, I again called Bridgevine. They responded that after reviewing my initial promotion they see that it really was only for 6 months, not 12, they are apologizing for the representative that misinformed me of the RECORDED initial terms when I signed up, and for all the reps that RE-confirmed the terms every time I called…even the one that RE-confirmed it to Comcast on 3 way. Oh and the connection fee, well that’s up to Comcast to deal with since they scheduled my connection, comcast says that's to be handled by Bridgevine since I aquired their services through them...so that’s all folks, that’s how COMCAST & BRIDGEVINE deal with the complaints from their valued customers!!!
about the rebates…wish me luck on that!!!
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