I signed up for the free trial of Bright White. I cancelled within the company free trial time limit. I even called my credit card company to tell them I did not approve any further charges from Bright White. I was charged $87 anyway within a couple of weeks. The trick they used was another company name (Nova not Bright White) in Japan, so my credit card company put the charge through. So beware. If you really want to do a free trial, you must cancel the credit card after the charge and get a new number to beat them at their own game. Thankfully my credit card reimbursed me the amount, but we are all paying for this activity in the long run.

I signed up for a 10 day free trial after seeing an article in the local newspaper about this product working. The trial was only supposed to cost me 3.87 for shipping. I cancelled within the ten days and they billed me several times and promised me a refund which I never received. Their phone no longer works and I have had to cancel my credit card and file disputes. These people need to be stopped!

The website (http://www.andersondentalpractice.com/whitening19) no longer exists. I ordered the "free trial" on 10/10/10 they charged by credit card 3.87. On 10/14 they charged my credit card 1.49 and on 10/20 they charged my credit card 87.13. A Transaction for $9.76 at PROFITVAULT 8002568416 was charged on my CC on or around 11/02/2010 in EL TECAL, Panama. It appears Bright white gave away my CC information. I froze my CC on 11/02/10. Received my CC statement and noticed the unauthorized charges. Contacted Bright White and told them I had 2 unauthorized charges from them on my CC. They told me that according to the "terms and conditions" I had to return within 10 days after placing the order to get a refund. I told them that I never had terms and agreements when I purchased the product and I cannot got back and verify because the website does not exist anymore. I told them that I have not used the product or opened the box and I would like to return for a full refund. I was transferred to a supervisor (Mariel Vauis) who processed the return and informed me that there is a 45% restocking fee. Also not advertised on the receipt or website. They will only credit $39.20 to my credit card of the $92.49 they initially charged - to return the unopened product. I do not believe they will refund any money due to their illegal advertising tactics and the company trying to make additional charges from my credit card from another company.

The final manger I spoke to was Mark Davis and he was no additional help. I cannot verify any information about their terms and conditions because the website is not longer working.

The RMA address is 47 West Polk Street, Suite 100, Chicago, IL, 60605

One last thing is I filed a complaint with the Federal Trade Commission and I suggest everyone do the same.

My credit card is being billed 3 different amounts from this company.

Online survey popped up my banking homepage about the bank and after completing the survey it promted me to website where it I get a complimentary product of free trial of bright white teeth whitening product valued at $88.78 AUSD and pay only for post and handling of $3.78 AUSD to be paid by credit card. This transaction was done 27th October, 2010. However, on the 8th November, 2010 Brightwhite charged me $88.78 plus the post & handling fee showed on my bank statement 5th November, 2010.

Meanwhile, I still haven't got the product, to this day. I contacted bright white's contact number in Australia numerous times, only answering machine I hear with the message of pls call on EST 9-7 pm Mon- Fri. I called 3 times 1:30 -2 pm EST yet office remains closed, NO PERSONNEL TO SPEAK TO. I want this transaction stopped as it is very misleading...