Requested free sample. Charged for shipping on Sept. 2, 2010 on my visa. I received nothing! Then to compound error, was charged for two payments on my visa.

First one on Sept. 10, 2010, for shipping: $4.18 and and for order: $92.81 .
The next one on Sept. 30. for shipping: $3.12, and for second order: $92.81.

I have received nothing at all!!!

Thank you for listening. I sincerely hope you can notify this company as I have looked for a phone number, etc. and have not found
any way to contact them.

Evelyn Martens

While browsing on the internet one day, I ran across an advertisement for a "free trial" of Bright White teeth whitening solution. All I had to pay was the $4.99 s/h by credit card. If I did not cancel withing 14 days(14 days from what date I wasn"t sure) I would be charged $78.95 on my credit card. I never received my "free trial" of the product and subsequently forgot that I had even ordered it. I do often order "free" stuff from the internet. While sitting and cleaning at my computer several weeks later, I found a note with the toll free number to call and cancel the Bright White within 14 days. I immediately called, fearing the 14 days were certainly passed. I still had not received any product at this time but was told that my credit card had already been billed the $78.95. It is very difficult to talk to someone whom you can barely understand(the outsourced customer service representative) and only knows how to read from the script. He just kept saying I should have called within the 14 days to cancel and that he did not have the ability to refund my money. I am very upset that I am paying for a product that I never received to have the opportunity to try. I do understand
policies, but sometimes I believe there are to be exceptions. Thank you for this opportunity.
Terri Grissom [email protected]